Data support Officer - General Practice

Rivergreen Medical Centre

Data support Officer - General Practice

£24294

Rivergreen Medical Centre, The Park, City of Nottingham

  • Part time
  • Permanent
  • Onsite working

Posted 1 week ago, 15 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 6019492157df40cd8a2e83cb00cd01f5

Full Job Description

To provide administrative support to GPs, Nurses, HCAs, Administration staff and wider community teams.

Key roles of Reception/telephony duties, care navigation, pathology results, hospital letters and task list/messages. Along with notes summarising in time the role will develop to include child health surveillance (tracking childhood immunisations and also supporting the Safeguarding lead with administrative tasks).

The role will involve working to ensure that the surgerys appointments, systems and processes are as effective as possible to allow us to deliver an outstanding level of personal medical services to the patients of the practice.

Your practice should be safe; effective; caring; responsive to all patients needs.

Main duties of the job

Data Support Officer. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Other tasks will include Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Process personal and telephone requests for appointment, visits and telephone calls according to practice protocols and guidelines

Receive, divert and make telephone calls as required. Take messages.

Using judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Processing and distributing incoming (and outgoing) mail

Preparation of morning visits in liaison with GPs

Provide support to reception/telephony clerks by dealing with any patient queries requiring further investigation

Provide support to GPs with making telephone calls on their behalf

Data entry and online referral

Provide support to the GPs and Assistant Practice Manager in relation to chasing hospital appointments /queries

Processing of sick note requests

Liaising with community Nursing team, Care Co-Ordinators etc

Liaising with Coroner, medical examiner, registry office and funeral homes following deaths

Arrange appointments for medicals as agreed with GP

Arrange weekly ward rounds for care home, The following are the core responsibilities of the Data Support Officer. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Other tasks will include

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Deal with all general enquiries

Process personal and telephone requests for appointment, visits and telephone consultations according to practice protocols and guidelines

Receive and make telephone calls as required divert calls promptly and appropriately and take messages ensuring accuracy of details

and prompt appropriate delivery

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Processing and distributing incoming (and outgoing) mail

Scanning

Preparation of morning visits in liaison with GPs

Provide support to reception/telephony clerks by dealing with any patient queries requiring further investigation

Provide support to GPs with making telephone calls on their behalf

Computer data entry of daily letters

Completion of filed pathology results

Completion of online referral as appropriate

Provide support to the GPs and Assistant Practice Manager in relation to chasing hospital appointments /queries

Redirecting letters and pathology for on leave GPs

Processing of sick note requests

Liaising with community Nursing team, Care Co-Ordinators etc

Daily messages for GPs

Liaising with Coroner, medical examiner, registry office and funeral homes following deaths

Arrange appointments for medicals that are required and agreed with GP

Arrange weekly ward rounds for care home residents

To be pro active in making arrangements i.e. DNS1 preparation of paperwork for comm nursing team to administer medications accordingly

First point of contact for palliative, elderly and vulnerable patients and their families

Provide emotional support

To undertake any other duties or responsibilities which may reasonably be required

Attendance at month community health care team meetings (MDT)

Attendance at end of life care meetings (GSF)

Triaging/assigning home visits

Compiling list for ward round

Arranging DVLA medicals

Other responsibilities

To have a thorough knowledge of all practice procedures

To work in accordance to practice protocols

Ensure building security have thorough knowledge of doors/windows/alarms

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Computer data entry processing and recording information in accordance with practice procedures

Providing clerical assistance to practice staff as required from time to time

Undertake any additional duties as requested by the partners or the practice manager

Administration

Mail to patients and required, i.e. calls and reminders

Photocopy as requested

Medical record summarising:

To review medical records and produce an accurate summary of the patients medical history, within the Practices protocols and agreed timescales.

Enter Read Code information onto the Practices computer system.

Use medical knowledge to correct mistakes found in existing patient records.

Adhere to and monitor progress of notes summarising against Practice targets, maintaining structure and protocols when recording new information.

Be aware of specific Read Codes and associated records; following Practice protocols for recording, obtaining and filing patient records as appropriate e.g. child protection.

Assist GPs and other Practice staff with queries relating to medical records.

Liaise with internal/external departments or healthcare providers as require.

Check vaccinations are recorded correctly on notes

Child health surveillance:

Tracking childhood immunisations and reviews

Supporting the Safeguarding lead with administrative tasks)

Arranging safeguarding meetings and taking minutes

  • Equivalent C or above O'level Maths and English.

  • General Practice Experience.

  • Hard working, reliable team player.


  • Experience Desirable
  • 2 years in General Practice


  • Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.,
  • GCSE or equivalent (required), general practice: 1 year (preferred)

    A Family Medical Practice in the heart of Clifton, Nottingham. we serve a community with complex health needs.


  • We have 7 GPs, 5 in the nursing team and a whole host of additional clinical roles and a fully comprehensive administrative team.

    We have the tram on the doorstep and free on site parking as well as the high street and park a stones throw away for your lunch break if you fancy a wonder.

    We are conveniently situated between Nottingham, Derby and Loughborough close fo the A50, A46 and M1.

    Rivergreen Medical Centre - 106 Southchurch Drive, Clifton, Nottingham, NG11 8ADwebsite www.rivergreenmed.co.uk

    Job Types: Part-time, Permanent

    Pay: £11.52-£11.68 per hour

    Expected hours: 28 per week

    Benefits:
  • Company pension

  • On-site parking

  • Sick pay


  • Schedule:
  • Monday to Friday