Customer Services Officer

Herefordshire Council are seeking a passionate and knowledgeable Customer Services Officer to join our Customer Services Team. Forming part of the Corporate Services Directorate, the Customer Services Team is a dynamic, multi-skilled team. In this role, you will deliver and promote an excellent Herefordshire Council Customer Service to the whole community in accordance with Corporate Customer Service Standards.

• Be a flexible individual able to deliver advice and services on behalf of the council and partner organisations
• Have front-line experience, excellent communication skills and a passion for assisting the public and problem solving are essential. The ability to relate well to the whole community is necessary.
• Have GCSE Maths and English grade C or above and a recognised computer skill certificate (ECDL) or equivalent experience are also essential.
  
  Herefordshire is big hearted, welcoming and friendly. We have strong and independent communities and idyllic countryside, situated in the South West Midlands and bordering Wales. The county sits between Worcestershire and the Malvern Hills to the east, and Bannau Brycheiniog (the Brecon Beacons) in Wales to the west.
Historically Herefordshire has been the gateway to the Marches. We embrace partnership working. We are a member of the Marches Forward Partnership, which is a cross border collaboration between Herefordshire, Monmouthshire, Powys and Shropshire who are collectively working to secure funding to invest in the region. The council priorities over the next four years are set out in the Council Plan, with four main areas; People: We will enable residents to realise their potential, to be healthy and to be part of great communities who support each other. We want all children to have the best start in life. Place: We will protect and enhance our environment and ensure that Herefordshire is a great place to live. We will support the right housing in the right place, we will support access to green spaces and we will do everything we can to recover the health of our rivers. Growth: We will create the conditions to deliver sustainable growth across the county; attracting inward investment, building business confidence, creating jobs, enabling housing development along with providing the right infrastructure. Transformation: We will be an efficient council that embraces best practice, delivers innovation through technology and demonstrates value for money.,
• Those who indicate that they have a disability. This is part of our commitment to the "Disability Confident" scheme.
• Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment. We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it may be subject to a Disclosure and Barring Service check.

A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
• Salary range of £25,989 - £28,142 per annum
• Enrolment in the Local Government Pension Scheme (LGPS)
• Career progression: clear pathways to progress
• Annual Leave: 31 days' annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
• Flexible working: including the potential for job-sharing, part-time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees (based on role requirements)
• Pick your perks - our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.