Customer Services Officer

Are you passionate about delivering outstanding customer service and making a real difference in your community?

Join us at Cheltenham Borough Council as a Customer Service Officer, where you'll be at the heart of our housing services - supporting tenants, residents, and stakeholders with care, compassion, and professionalism.

As a Customer Service Officer, you'll be the first point of contact for a wide range of enquiries across housing services. Whether you're resolving an issue over the phone, responding to emails, or helping a resident via our online portal, you'll play a key role in delivering a seamless, respectful and high-quality service to everyone who reaches out to us.

Working closely with our friendly and supportive Customer Services Team, you'll ensure that every interaction - no matter how complex - is handled with efficiency, empathy, and a focus on first-time resolution.

This is a full-time, fixed term position for 12 months.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .