Customer Service Specialist - Bristol onsite

Customer Service Specialist - Bristol onsite

Start Date: 29/06#####6 | Salary: £26,227 PA

Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available

Shifts: 37.5 hours per week (shifts will be set between 8am-10pm Monday to Sunday)

Training Duration: 2 weeks

Overview

Could this be the opportunity you have been waiting for? Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world's most trusted international newspapers? Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? As we say, our callers want to talk to people with personality. People who will listen, understand and ask the right questions to find the best solutions!

Can you use your great communication skills to provide top-tier customer service through phone, live chat and email? Are you customer focused with a proactive and self-motivated approach to how you work? Do you have good technological skills (both on PCs and in using mobile applications)?

Values

• Process Excellence


• Collaboration


• Communication


• Emotional Intelligence


• Open-Mindedness


• Critical Thinking


• Solution Orientation


• Entrepreneurship

Who we are

We are Teleperformance, a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. In the UK, we have 19 sites and over 7,000 staff. We interact with customers on behalf of our clients, helping to solve their queries. We offer a multi-channel approach—supporting via telephone, email, web chat, white mail and social media interactions. We invest in our teams and provide opportunities for progression. Our award-winning training programmes and experienced training teams help you develop and expand your career.

Job Overview

As a member of our expanding team, you will take on a variety of responsibilities, including:

• You will be the first point of contact to assist customers with their online subscription enquiries and account management.


• You will provide information and support to a global customer base and create a unique customer experience through inbound calling, webchat and responding to emails.

A Typical Day

You will start your day by signing into your systems and preparing for the day ahead. You will engage with a variety of customers who have questions regarding their online subscription. You will troubleshoot and resolve issues such as subscriptions, payments and online accounts—through effective questioning and active listening. You will work in a fast-paced, targeted environment, striving to maximise opportunities and stay on your A-game. You will have an hour of rest time (30 minutes for lunch and 2 x 15 minute breaks).

Training & Progression

You will receive two weeks of classroom-based training (paid) followed by two weeks in our graduation bay. This is where you take your first live calls. You will have full support from experienced team members throughout the process.

Perks

• Perks at Work – Savings Discounts / Free Online Classes


• Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP, Mental Health Support, Financial Advice, Legal Advice


• Critical Illness – up to £10,000


• Cycle to Work Scheme


• Eyecare support voucher


• Holiday Purchase Scheme


• Length of Service Awards


• Workplace Pension


• Monthly Inspire Awards – For the best of the best


• Refer-A-Friend earns up to £1,200


• Monthly Wellbeing Webinars


• Dedicated Employee Experience

Requirements & Vetting

The role requires Baseline Personnel Screening Standard (BPSS) vetting. If your application is successful, you will be asked to provide documents/evidence to perform the following checks: Identity, Nationality and Immigration Status, Basic Criminal Records Check, and Employment/Academic History Check for the prior three years. You will need to provide documented evidence of your three-year history, including employer/education references, payslips/P45, and any gaps in work/education with an explanation.

Important Information

Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official UK channels. If you receive suspicious communications claiming to be from Teleperformance, disregard and report the incident to our team. Your security is our priority.

#s1-Gen

Start Date: 29/06#####6Salary: £26,227 PASite: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available Shifts: 37.5 hours per week (shifts will be set between 8am-10pm Monday to SundayTraining Duration: 2 weeks Could this be the opportunity you have been waiting for? Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world's most trusted international newspapers? Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? As we say, our callers want to talk to people with personality. People who will listen, understand and ask the right questions to find the best solutions! Can you use your great communication skills to provide top-tier customer service through phone, live chat and email? Are you customer focused with a proactive and self-motivated approach to how you work? Do you have good technological skills (both on PCs and
in using mobile applications? Values we look for you to have:Process ExcellenceCollaborationCommunicationEmotional IntelligenceOpen-MindednessCritical ThinkingSolution OrientationEntrepreneurshipIf you are thinking this sounds like you and you are answering YES to our questions... then you could be our next customer service superstar! Who are we at Teleperformance and what do we do? We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7000 staff. We have a reputation for our hard work, impressive results, and an incredible work environment, what's not to love? We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need. We offer a multi-channel approach, meaning we support in various ways, such as telephone, email, and web chat, through to white mail and social media
interactions. We invest in our teams and provide some fantastic opportunities for progression.
If you want to develop yourself and expand your career, our award-winning training programmes and exceptional training teams are on hand to help to make this happen. Job Overview As a member of our expanding team here at Teleperformance, you will have the opportunity to take on a variety of responsibilities within your role; such as: You will be the first point of contact to assist customers with their online subscription enquiries and account management. You will play a key role in providing information and support to a global customer base and creating a unique customer experience through inbound calling line, webchat and responding to emails. Still interested...Great News!! Well here is what a typical day In the office will look like.. You will start your day signing into your systems, making sure you are ready for the day ahead. You will engage with a variety of customers who have questions regarding their online subscription. You will
troubleshoot/problem solve, and through effective questioning and active listening look to resolve issues such as subscriptions, payments and online accounts-This could mean tweaking a package slightly or perhaps a complete overhaul, but either way you will work closely with your customer to agree on something suitable. Working in a fast-paced targeted environment you will strive to achieve, always looking to maximise opportunities, on your "A" game at all times. With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk. The start of your journey with Teleperformance You get two weeks classroom-based training (paid of course) followed by two further weeks in our graduation bay. This is where the action happens, and where you take your first live calls. This is also where the nerves
kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. What's in it for you- PERKS PERKS PERKS! Perks at Work - Savings Discounts / Free Online Classes Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey The other important stuff: The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).If your application is successful, you will ask you to provide
documents/evidence to allow us to perform the below checks: Identity checkNationality and Immigration Status (including the entitlement to undertake the work we are offering)Basic Criminal Records CheckEmployment/Academic History Check - for a period three years leading up to your application. We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive
any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.