Customer Service Representative Order Fulfillment

Cummins Inc., Redditch

Customer Service Representative Order Fulfillment

Salary not available. View on company website.

Cummins Inc., Redditch

  • Full time
  • Temporary
  • Onsite working

Posted 1 week ago, 30 Nov | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 6976595f1f8241bb92eb656027b34946

Full Job Description

We are looking for a talented Customer Service Representative Order Fulfilment to join our team specializing in Supply Chain Planning for Cummins in Redditch, Worcestershire, United Kingdom.,

  • Manage the end-to-end order life cycle for assigned customer accounts, ensuring timely and accurate order fulfilment while addressing customer inquiries and escalations.
  • Act as the single point of contact for customers, handling order processing, scheduling, and shipping queries with a focus on prompt resolution.
  • Perform order management tasks , including order entry, modifications, invoicing, and managing logistics documentation to support seamless order throughput.
  • Provide consultative support to customers, offering guidance on lead times, availability, minor technical issues, and organizational policies.
  • Collaborate with internal teams (production, planning, materials, sales, warehouse, and logistics) to ensure efficient order processing and alignment with financial targets.
  • Support the development and enhancement of customer-centric practices , including documenting best practices and proactive communication strategies.
  • Participate in continuous improvement initiatives to optimize departmental processes and enhance the overall customer experience.
  • Occasionally represent the company during customer visits , fostering strong relationships and providing in-depth support for their order lifecycle needs.

    Native fluency in Russian and English; additional European languages are an asset.
  • Prior experience in customer service with demonstrated ability to handle customer interactions effectively and take accountability for assigned accounts.
  • Exceptional verbal and written communication skills to effectively liaise with customers and internal teams.
  • Ability to multitask, prioritize tasks, and independently manage complex situations with a solution-oriented approach.
  • Knowledge and experience with MS Office products and ERP systems, ensuring efficient administrative and order management processes.
  • Approachable, open-minded, and empathetic, with a proactive attitude toward problem-solving and supporting customers., College, university, or equivalent degree required.
  • Customer order management experience; customer-facing; supply chain/logistics; international trade experience preferred