Customer Service Advisor

Are you passionate about delivering outstanding customer service? Join our vibrant Customer Installation Centre at Wren Kitchens in Barton-Upon-Humber, where you'll play a vital role in turning our customers' dream kitchens and bedrooms into reality. As a Customer Service Advisor / Installation Co-Ordinator, you'll be the friendly and creative voice our customer's trust. From the moment they contact us, your bright and attentive approach will ensure every interaction leaves them feeling supported and valued. If you thrive on solving problems, communicating effectively, and going the extra mile to deliver outstanding service, this role is for you!,

• Be the problem-solver our customers rave about - respond to queries across multiple channels with speed, confidence, and care.
• Own every interaction - take responsibility from start to finish, making sure every customer leaves with the best possible outcome.
• Deliver wow moments - go beyond simply meeting needs to create genuinely memorable experiences that inspire loyalty.
• Lead with empathy and professionalism - handle every conversation with understanding, respect, and a solutions-first mindset.
• Spot opportunities for improvement - identify processes that could be better and share feedback to help us raise the bar for service.
• Partner with our Approved Installers - provide seamless support that helps them deliver an exceptional experience for our customers.
• Think smart, act fast - make creative, informed decisions to resolve issues quickly, effectively, and with the customer in mind.
  
  A natural communicator - confident, engaging, and skilled at building lasting relationships with customers and colleagues alike.
• Tech-savvy and adaptable - comfortable working across multiple systems with strong computer skills to keep things running smoothly.
• Eager to grow - driven by a genuine desire to develop your customer service expertise and take your skills to the next level.
• Customer-obsessed - passionate about making a real difference and committed to delivering outstanding experiences every time.
  
  About The Company At Wren we're passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We're a business that simply doesn't stand still!
As well as world class training on our products, systems and sales processes, you'll enjoy working in an industry-leading work place for a business that's twice been voted the UK's Number 1 Place to Work on Indeed. That's on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.


• Life insurance after 2 years' service
• Access to Benenden health and discount platform after 1 years of continuous service
• Personalised progression plan with clear career opportunities
• Individual training budget for personal development
• EE discount
• Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
• Eye Care Vouchers
• Refer a Friend Scheme