Customer Service Advisor

Our Customer Service department is the key contact area for our customers and their energy needs. We are currently seeking a Customer Service Advisor to support with increased business demand. You will need to have a strong customer focus background and lead the way in delivering outstanding customer service to our growing portfolio of business-to-business customers. You will handle inquiries, issues, and service requests allowing for a timely resolution using influencing, assertive negotiation, and conflict resolution skills. You will need to a have passion for helping people, contributing meaningfully to Valda Energy's mission of delivering smart, reliable energy solutions to businesses across the UK. The day-to-day responsibilities will include but are not limited to the following:

• Answer customer queries through various channels (emails, calls and chats) promptly to enhance the customer service experience
• Patiently listen to customers to address their concerns adhering to a first contact resolution approach
• Accurately record and logs interaction with customers and update account information
• Work with management & other departments to maintain best practices for effective communication with customers
• Maintain knowledge of updated company processes and policies to provide accurate guidance to customers
• Meet regularly with team leader to give feedback to help improve customer service, response time and the staff experience
• Willing to learn to apply company policy and process to customer solutions
• Support the company's 'one team' culture
  
  Minimum of 1 year's prior experience in a customer-facing role
• Communicates clearly and confidently, both verbally and in writing, explaining information effectively while engaging positively with customers and colleagues
• Takes a proactive and resourceful approach to identify issues and deliver practical solutions that enhance customer satisfaction
• Pays close attention to detail, ensuring accuracy in handling information and processes to maintain high-quality service
• Prioritises customers' needs in every interaction, consistently delivering a supportive, efficient, and positive experience
• Demonstrates resilience by staying calm and focused under pressure, confidently navigates multiple systems, and adapts quickly to changing priorities to maintain excellent service levels
  
  Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.
At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive. How you will Energise Our Team


• Annual Salary up to £24k
• Company Annual Bonus Scheme
• 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
• Private Medical Insurance with Vitality Health
• Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
• Life Insurance policy, providing coverage at four times your salary
• Employee Assistance Programme offering confidential support and guidance
• Enjoy an array of complimentary snacks, drinks, and lunch options in our office
• Salary sacrifice pension scheme where we will match contributions up to 4%
• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
• Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards