Customer Data Manager

We are looking for a Customer Support Data Manager to join our Assessment and Customer Support team. This is a high-impact role where you will lead the delivery of our customer data governance strategy, working across international teams to improve data quality and empower better decision-making for over 14,000 centres and 200,000 users globally. About the role You will lead and champion customer data governance across Cambridge International Education, ensuring data quality, consistency and compliance across multiple systems and customer touchpoints. You will play a key role in shaping how we understand our global customers while driving continuous improvement in customer experience.

• Line management of a Customer Support Data Administration team
• Designing and managing data governance reporting and KPIs
• Developing a customer data quality framework
• Defining and enforcing data standards
• Leading root cause analysis of data issues
• Collaborating with CRM and data teams
• Delivering training on data processes
• Creating dashboards for senior leadership
• Managing data quality audits
• Ensuring GDPR compliance
• Representing Customer Support in programmes
This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.


• Degree-level education or equivalent experience
• 2+ years management experience
• 3+ years data governance or data quality experience
• Experience with CRM systems (Salesforce, SAP, etc.)
• Advanced Excel and Power BI skills
• Strong analytical and problem-solving skills
• Understanding of GDPR
• High attention to detail
  
  We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge., Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes