Credit Controller

You'll play a key role in managing outstanding debt, maintaining strong customer relationships and supporting the wider finance function., Duties of a Credit Controller:

• Contact customers by telephone and email regarding outstanding invoices
• Investigate and resolve issues leading to non-payment
• Produce aged debt reports and prioritise cash collection activities
• Maintain accurate records of all collection activity
• Manage invoice queries and disputes through to resolution
• Build and maintain positive customer relationships
• Monitor failed direct debit payments and arrange alternative payment methods
• Negotiate payment plans where appropriate
• Escalate problematic accounts to senior management when required
• Issue overdue account letters and support legal recovery processes where necessary
• Monitor and manage the credit control inbox
• Provide telephone support to other areas of the business when required
• Undertake additional finance administration duties as needed
  
  Previous Credit Control experience is essential
• Experience dealing with both commercial and consumer debtors would be advantageous
• Excellent verbal and written communication skills
• Polite yet tenacious approach when collecting outstanding payments
• Strong attention to detail and accuracy
• Good working knowledge of Microsoft Excel and Word
• Ability to work independently and manage your own workload
• Strong organisational skills and a proactive approach
• Sage 50 experience would be beneficial but is not essential
• Ability to build rapport and maintain positive customer relationships whilst achieving collection targets
  
  Our client is looking for a confident and proactive Credit Controller to join their finance team on a part-time basis. This is a fully office-based role that would suit someone who enjoys building relationships, resolving queries and taking ownership of the credit control process.