Country Specialist - Africa Safari

As a Travel Sales Specialist you will design and sell personalised, tailor-made trips to Audley Travel clients, providing exceptional service. You will handle the full sales and service cycle of a client's journey, being their single point of contact throughout the process. This is a varied, challenging and rewarding role working in a fast-paced sales environment.,

• Follow up on incoming and existing enquiries and contact clients, primarily over the phone, in order to have detailed conversations to establish their travel preferences and build a relationship
• Prepare detailed, accurate and high-quality itineraries, reflecting the client's interests, and selecting the most appropriate flights, accommodation and excursions
• Use a variety of sales techniques and communication methods to convert as many enquiries into bookings as possible
• Where appropriate, take opportunities to upsell and switch sell to Audley Travel preferred products
• Act as the single point of contact for your clients from the moment they enquire up until they return from their travels
• Maintain regular contact with clients over the phone, email or face to face to ensure any changes and operational issues are communicated
• Maintain a positive relationship and strong lines of communication with all ground handling agents (GHA's), suppliers as well as our Product team
Audley Travel operates a 7-day week experience for our clients. Working with us, you can expect the majority of your time to be worked between the hours of 9am - 5:30pm Monday to Friday, alongside one evening per week. In addition, you will be expected to work some weekends with corresponding days off during the week. To help you continue to plan your personal lives, we share these rota's one quarter in advance. We value our people's wellbeing and understand the importance of flexibility. That's why we offer hybrid working, with the opportunity to split your time between one of our offices and working remotely from anywhere in the UK. We ask that employees are office-based for a minimum of 3 days per week. What You'll Bring to the Team First and foremost, you're passionate about travel! Whether you've travelled the world or have ambitions to discover new countries and cultures, we want to hear from you. Ideally you will have worked in a fast paced, customer service environment and have the passion and drive to succeed in a career in sales. The thought of delivering great experiences for your customers, whilst exceeding your targets excites you as much planning your next trip.


• Able to lead a sales conversation over video, phone and in person
• A confident, articulate and effective communicator with the ability to convey expertise to clients
• Confident user of Office365 suite of products
• Strong interpersonal skills with the ability to influence
  
  When you join Audley Travel, you become part of a supportive, collaborative community that's invested in your success. We empower our people to thrive through meaningful development opportunities, a culture that celebrates individuality, and an environment where your ideas are heard, valued, and make a real impact.
  
  Alongside competitive salaries and benefits that support your well-being, you'll find a role that inspires you, challenges you, and connects you to something bigger. If you're passionate about travel and seeking a career that excites, rewards, and grows with you, Audley Travel is where your journey begins.
There's more:
• Holiday - 25 days rising to 30 days with length of service
• A day off for your birthday
• A day off for volunteering to support a charity, local support group or community work of your choice
• Access to Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
• Enhanced family leave & pension scheme
• Life insurance
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
• Wellhub - a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
• Benefits Platform - a reward scheme that gives you discounts and cashback with hundreds of retailers