Contact Centre Agent

Are you a people person with a calm, empathetic approach? Join our growing team in Biggleswade as a Contact Centre Agent, where you'll play a key role in supporting customers with their accounts and payments - always with a respectful, solutions-focused approach.,

• Handle inbound and outbound calls and emails relating to payments and account queries
• Support customers with missed payments, offering practical and non-judgmental solutions
• Clearly explain payment options, next steps, and responsibilities
• Identify vulnerable customers and escalate appropriately
• Maintain accurate records and work in line with industry regulations
• Contribute positively to the team and deliver a great customer experience
  
  Previous experience in customer service, call centres, or collections is preferred
• Strong communication and listening skills
• A calm, respectful, and empathetic approach to customer interactions
• Great attention to detail and strong organisational skills
• Flexibility to work evenings and weekends
• Confidence using IT systems, with the ability to quickly learn new tools
  
  Salary up to £30,000 (depending on experience)
• Up to 10% annual performance bonus
• 6% employer pension contribution (matched)
• Single private medical insurance cover
• Ongoing training and development, with clear progression opportunities
• A supportive company culture that genuinely values its people