Compliance Administrator

This position is ideal for someone with experience in care delivery who is ready to take on a role focused on ensuring the highest compliance and care quality standards. As a Compliance Administrator, your responsibilities will include:

• Monitoring alerts from our care system
• Reviewing carers' notes to ensure they meet quality and regulatory standards.
• Proactively addressing gaps in care delivery in collaboration with staff.
• Effectively escalating issues to the appropriate personnel when needed.
• Ensuring strict adherence to CQC regulations and compliance standards.
• Conducting follow-ups on outstanding matters and documenting actions.
• Supporting staff through constructive and professional conversations.
• Promoting best practices across care teams.
• Reviewing written statements
• Developing action plans in line with audit findings to drive continuous improvement.
The above is not an exhaustive list of duties
• Additionally, you'll have opportunities to shadow colleagues in the community to strengthen quality assurance, align policy with practice, and foster open communication. This hands-on approach promotes trust and teamwork, ensuring the highest care standards for our customers., As a Compliance Administrator Apprentice, you'll work alongside experienced professionals, gaining hands-on experience while studying for your Level 3 qualification in Business Administration. Your responsibilities will include:
• Monitoring alerts from our care system and identifying issues requiring action.
• Assisting in addressing and resolving gaps in care delivery.
• Escalating urgent issues to relevant team members promptly and accurately.
• Supporting the compliance team in maintaining accurate records and documentation.
• Collaborating with colleagues to ensure alerts are actioned effectively and efficiently.
• Conducting follow-ups to ensure alert-related actions are completed.
You'll receive mentorship and guidance to help you develop the skills required for compliance administration, including a focus on using alert monitoring systems, regulatory compliance, and effective communication.,
• Efficiently allocate care workers to client visits, ensuring continuity of care and matching the required skills and locations.
• Maintain regular communication with care workers, offering support, guidance, and timely resolution of queries.
• Collaborate with other healthcare professionals to ensure seamless service delivery.
• Accurately complete and update all necessary documentation and systems.
• Handle confidential matters with professionalism and integrity.
• Provide compassionate, empathetic, and individualized support to clients., Supporting people in the local community to live independently at home.
• Support customers with their day to day routine;
• Assisting with personal care such as showering, bathing, continence care
• Helping with mobility
• Administering medication,
• Preparing meals
• Light domestic tasks
• Individual requirements outlined in each person-centred support plan.
First City Group are looking for committed staff to embrace our company ethos and values and provide excellent standards of care to our clients. If you have experience as a Care Assistant/ Support Worker we would love to hear from you. However, experience isn't necessary, we provide full training and encourage candidates from all sectors to apply. Full driving licence and access to a vehicle is essential for this role as well as commitment for morning shifts, evenings and some weekend commitment. First City Group are proud to support the local community, operating in and around Swindon, including but not limited to; West Swindon, North Swindon, Town Centre, Wroughton, Chiseldon and Highworth.

We are seeking a friendly, detail-oriented, and professional individual with excellent communication skills to join our team as a Compliance Administrator. This role offers an exciting opportunity to contribute directly to maintaining the quality and safety of our care services.,
• Experience: Background in the care sector is desirable but not essential.
• Skills: Confident, assertive, and able to challenge constructively and professionally.
• Knowledge: Familiarity with CQC regulations, Fundamental Standards and Person-Centred Plans.
• Communication: Strong written and verbal communication skills.
• Proficient with technology: Competent to use various computer systems.
• Personality: Friendly, enthusiastic, and trustworthy with a can-do attitude., If you're detail-oriented and passionate about ensuring compliance and excellence in care, we want to hear from you. At First City, you'll be part of a team that values collaboration, continuous improvement, and making a real difference in people's lives., Eager to Learn: No prior experience in care is required-just a willingness to grow and develop in a professional environment.
• Tech-Savvy: Confident using technology and learning new systems.
• A Strong Communicator: Capable of clear and professional written and verbal communication.
• Organized and Detail-Oriented: Able to manage tasks, meet deadlines, and pay close attention to detail.
• Personable and Professional: Friendly, enthusiastic, and committed to supporting others., Be 18 years of age or older
• Must have at least a grade C or 4 GCSE or equivalent in Maths and English or willing to undertake Functional Skills as part of the course
• Have an understanding and/or interest of the health and social care sector
Duration,
• Previous experience in health and social care, preferably in a community-based setting.
• Proficiency in computer use and strong office administration skills.
• A professional, caring, and non-judgmental approach, acting with kindness and respect.
• Strong organizational skills and the ability to work effectively under pressure., Relevant health and social care certifications (e.g., NVQ Level 2/3 or above).
• A valid driving license and access to a vehicle.
  
  First City is a respected care provider, known for our dedication to delivering exceptional care to our customers. We take pride in maintaining the highest standards of care and compliance with all regulatory requirements. Our team is passionate about continuous improvement and fostering a supportive, collaborative work environment., First City is a trusted and reputable care provider, dedicated to delivering outstanding care to our customers. We prioritize maintaining the highest standards of quality and compliance while fostering a supportive and collaborative workplace.
  
  Excellent training and support
• Access to Blue Light Card discount scheme
• Motor maintenance discount with a local garage
• 28 days annual leave entitlement inclusive of public holidays
• Access to Employee assistance programme with Health Assured.
• Free onsite parking
• Workplace pension with Nest
• Refer a friend scheme, This role offers an opportunity to make a meaningful impact while working in a dynamic and supportive environment.
In return we offer:
• Excellent training and support
• Access to Blue Light Card discount scheme
• Motor maintenance discount with a local garage
• 28 days annual leave entitlement inclusive of public holidays
• Access to Employee assistance programme with Health Assured.
• Free onsite parking
• Workplace pension with Nest
• Refer a friend scheme, £13.04 - £19.74 per hour Full Training, Mileage, Pension
Swindon Permanent Working in the community as a care assistant means you will need to be quick thinking, kind hearted and put the people we support first promoting their independence with a person centred approach. Rate: £13.04 35p Mileage PLEASE NOTE: The rate advertised is for those who hold an NVQ 2 or above in Health and Social Care. We are a friendly, local, family run homecare provider which recognises that its employees are its greatest asset., Morning shifts - 7am - 2:30pm Evening shifts - 2:30pm - 11pm Monday - Sundays Full-Time, Part-Time, Weekends At First City we offer the following benefits:
• Competitive salary (Guaranteed hours available T&C's apply)
• Welcoming colleagues and a supportive office team with an open door approach
• 28 Days Holiday pro rata
• Paid comprehensive induction training and shadow shifts (subject to contract type)
• Free uniform
• Paid 35p per mile between calls
• Additional industry recognised training / Opportunity for career progression
• Motor maintenance discount with a local garage
• Access to Employee assistance programme with Health Assured.
• Workplace pension with Nest
• Discounts at major retailers with Blue Light Card
• Refer a friend scheme
• Access to company pool car
What our carers feel about being in this role: "I like engaging with the clients and providing care that is beneficial to their needs and in their own setting." "I took a break from care and explored other careers but have come back as that is what I enjoy and find it very fulfilling." "I like being an important part of a clients daily routine and also seeing different people's faces and the flexibility with First City."