Community Host

We are looking for a Community Host to be an integral member of our community team, delivering outstanding customer service to our residents. As a Community Host, you will bring positive energy to every interaction, resolve issues quickly and effectively, and ensure every resident feels welcome and appreciated. It's about first impressions - so you'll take great pride in your presentation, maintaining a clean, smart, and welcoming front of house at all times. What You'll Be Doing

• Deliver a professional and welcoming experience as a Community Host.
• Provide outstanding customer service across all resident touchpoints.
• Handle resident queries, resolving issues promptly and effectively.
• Maintain a polished and welcoming front of house environment.
• Build strong relationships with residents and team members.
• Follow company policies and procedures with professionalism and integrity.
• Contribute to a positive and collaborative team culture.
  
  Proven experience in residential services, leasing, guest relations, hospitality, sales, or marketing.
• Proficient in delivering exceptional customer service in a customer-facing role.
• Excellent written and spoken English.
• Strong IT skills, including MS Word, Excel, and Outlook (training provided).
• Efficient, organised, and an excellent communicator.
• Professional, well-mannered, and resident-focused.
• A positive team player with a proactive approach.
  
  We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients., We are Native Communities, specialising in operating £3bn of mixed-use, residential, and commercial communities. Our people are expert placemakers, creating one-of-a-kind destinations where people want to live, work, and spend time.
Our people are our superpower - our team is our greatest strength. Join Native, and you'll work alongside the best in property, hospitality, technology, and marketing - in an environment where your talents are valued, nurtured, and developed.


• Company Pension Scheme (NEST)
• Cycle to Work Scheme
• 24/7 Employee Assistance Programme
• Westfield Health Cash Plan
• Life Assurance
• Referral Scheme
• Paid Volunteer Time
• 20% discount on Native Places stays
Diversity & Inclusion Native is better when people from all walks of life come together. At Native Communities, we aim to be a workplace where a diverse group of people from all backgrounds can thrive. We celebrate your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion, or belief.