Clinical Access Line Recovery Worker

An exciting opportunity has arisen for a Band 3 Recovery Support Worker to join our team delivering the Clinical Access Line.

The Clinical Access Line is a service that is central to the mental health crisis pathway with Nottingham and Nottinghamshire.

Following the national introduction of the 111 Mental Health option 2 service in April 2024, NHS England required all trusts to have a '24/7 open access telephone lines for urgent NHS mental health support, advice and triage through which people of all ages can access the NHS mental health pathway/further support if needed'

You will be part of a team that consists of recovery workers, qualified Clinicians and Clinical Leads.

The role of the Recovery Support Worker will be to take initial calls, offer screening and direct service users to the most appropriate service to meet their needs. The team also provides advice and guidance through a triage process where the urgency of care required is assessed and signposted accordingly. Relevant training will be provided upon successful recruitment to the post and you would be supported and supervised by qualified clinicians.

These roles require individuals to have knowledgeable about different services, options and support. A key part of this role is to support those experiencing emotional distress and use problem solving approaches to best meet service user's needs.

If this exciting opportunity sounds like the role for you please do contact us for more information or an informal chat.

Main duties of the job

Working in the Clinical access line can be emotionally and mentally demanding, fast paced and requires the post holder to be flexible, motivated, have excellent communication skills, engage with clinical and managerial supervision and develop the role by continuously improving their own knowledge and skill set.

This role is telephony based and will require extended use of telephony at IT systems from an office base.

You will provide a solution focused response to callers utilizing their knowledge and experience of the range of community resources that are available.

You will provide the right level of intervention for whoever accesses the Clinical Access Line, including appropriate escalation where needed for clinical triage.

You will provide brief solution focussed emotional support for those calling in acute distress or experiencing a mental health crisis.

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment