Client Relationship Manager (Fixed term contract)

Salary not available. View on company website.

Atalian Servest, North Feltham, Hounslow

Full time
Temporary
Onsite working

Posted today, 9 Jun | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: 5915f659b994427f89a23b2954fa187b

Location ref: North Feltham, Hounslow

Atalian Servest

Full Job Description

Build and maintain strong relationships with key clients within the Aviation division, acting as the primary point of contact for all service-related matters
Liaise closely with internal stakeholders, including Head of Operations, Engineering, and wider support functions, to ensure seamless service delivery and communications
Coordinate and lead regular operational calls with clients, ensuring clear communication and ownership of actions
Monitor service performance against KPIs and SLAs, proactively identifying and resolving issues
Produce and deliver accurate, timely reports on performance, trends, and continuous improvement opportunities
Support contract mobilisation and new launches, ensuring a smooth and effective onboarding process
Contribute to contract growth by identifying opportunities to enhance services and deliver added value to clients
Manage and respond to customer queries in a professional and timely manner, ensuring high levels of satisfaction
Oversee new mobilisations, working cross-functionally to ensure successful implementation
Manage issues relating to stock, suppliers, and third parties, ensuring minimal disruption to service delivery
Support escalation management, resolving challenges quickly and effectively while maintaining strong client relationships
Drive continuous improvement initiatives to enhance service quality and operational efficiency linking to our 'Retain, Grow, Gain' sales strategy so having a commercial and growth mindset is important to this role.

Willingness to learn and be operationally involved and integrated with teams / service delivery
Flexibility to travel to operational sites and to meet stakeholders and suppliers as required
Client focused and able to communicate effectively and translate requirements to operations in response to customer queries, to control and manage the success of queries so all required parties can help implement with change delivery
Ability to influence, lead and direct on decisions
Open to working with a wide range of internal stakeholders in a large business, and prepared to manage bottlenecks
Be able to be self sufficient and manage own time effectively and efficiently, so good time management is important
Strong organisation skills and ideally the candidate will hold previous experience with project and time tracking tools
Confident at using Microsoft Excel, PowerPoint and Word for presenting information clearly and professionally

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Career progression within a growing company.
Immediate access to "Opportunity" our internal Learning and Development platform.
Training and upskilling available.
HAPI App discounts and vouchers.
Refer a friend scheme with up to £500 of rewards!
Access to "CHROMA", our internal colleague-led diversity and inclusion community - join a committee or take part in our events.
Access to internal Mental Health First Aiders.
Access to "Stream" giving you the ability to track your wages in real time and access 30% of your earned pay instantly
contract specific.

Direct job link

https://www.jobs24.co.uk/job/client-relationship-manager-fixed-term-contract-126956065