Client Care Advisor
Vets4Pets/Companion Care, Scaitcliffe, Hyndburn
Client Care Advisor
Salary Not Specified
Vets4Pets/Companion Care, Scaitcliffe, Hyndburn
- Part time
- Temporary
- Onsite working
Posted 3 days ago, 10 Jan | Get your application in today.
Closing date: Closing date not specified
job Ref: da22abc199ae47adb14273cd8f27539c
Full Job Description
- Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
- You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
- Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must., You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
- You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
- You are calm, attentive and always focus on the clients' needs.
- You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
- You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
- Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
- Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
- Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
This is a Part Time Maternity Cover Role working 26 hour per week with 1 in 4 Saturday (Rota to be discussed at interview stage), In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.
If you enjoy providing great service and working in a team, we have just the opportunity for you at our Bodmin Practice.
An ISFM silver award cat friendly practice, we have access to all the latest technology and facilities, have RCVS Small Animal Accreditation and an ever growing and loyal client base. We're passionate about following the guidance of the BVA good workplace, also investing in one of the team being a Mental Health First Aider. We're a small, welcoming team who bring a real family feel to the practice and are always open to new ideas that will drive us forward, with each member of the team bringing something unique and having their own areas of interest. What your typical day will look like: