Clerk / Receptionist

An exciting opportunity has arisen for an enthusiastic, motivated and organised individual to join our Reception team within the Cardiothoracic Services. This role is crucial to providing an efficient and effective service to our patients in our Echo, ECG, Pacing and Lung Function Departments across both the Freeman Hospital and Royal Victoria Infirmary. The successful candidate will be able to demonstrate quality customer care, flexibility, reliability and be a strong team player.

• Interview Date: Wednesday 3 June 2026
• Full and part time hours available
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy, The successful candidate will work as part of a team to provide a friendly and efficient reception service to patients coming into the hospital, putting the patient at the heart of everything you do. You will be required to demonstrate a high level of customer service skills when dealing with potentially distressing situations. You will use the Patient Administration System for booking, cancelling and rescheduling appointments either face to face or telephone, assisting with patient queries which can sometimes be of a complex nature, participating in departmental audits and reports and prioritising their own workload under the supervision of the Reception Team Lead. Good organisational and time management skills are a must.
The successful candidate will also be responsible for general admin tasks including processing referrals, filing, posting, attending meetings and completing mandatory training.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. With around 2 million contacts with patients every year, we deliver care from:
• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.