Clerical Support Officer - HCD and Homecare Med

Sandwell and West Birmingham Hospitals NHS Trust

Clerical Support Officer - HCD and Homecare Med


Sandwell and West Birmingham Hospitals NHS Trust, Birmingham

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 23 Jun | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 926c2868111d4bab8d0fe28c7bbf28f3

Full Job Description

Your main duties in this role will include:
You will be working under the direct supervision of the High-Cost Drugs and Homecare Technical Team to:
Oversee the processing of all Homecare invoices. Reconciling invoices with Homecare prescription paperwork or scanned copies. Liaising with our Trust finance team to ensure timely payment to our Homecare providers. Acting as a focal point for our Homecare provider credit control teams, to investigate and resolve queries relating to price discrepancies, order quantities, delivery fees, VAT queries or any other irregularities, ensuring that any corrective action is taken in a timely manner.
Homecare Clerical Support Duties
With attention to detail you will be helping to ensure that all Homecare prescriptions and requests received in the hub are valid, tracked, and funding checks are carried out where applicable, in preparation for clinical checking and Homecare order generation. You will also assist the technical team in completing prescription checklists, photocopying, scanning and posting of prescriptions. Update relevant databases, answer the telephone, locate prescription copies in response to queries or incidents and carry out any filing duties.
For more information please see the Job Description and Person Specification.

As a result of this upcoming event, we are now seeking a conscientious, motivated, and meticulous individual to support the team in all aspects of clerical work undertaken within our friendly team.
You will require recent experience of working within a financial office environment, possess either an NVQ Level 3 in accounting, or equivalent quals/level of experience in paying invoices accurately and dealing with anomalies and credits. You will possess excellent communication skills as you work collaboratively with team individuals , our Homecare companies as well as a multi-disciplinary team both within and external.
Experience of working with High-Cost Drugs and Homecare Medicines is desirable but not essential as full training will be given to the successful candidate.
We welcome candidates who do not hold a Level 3 in accounting/finance, as this could be offered as a development opportunity during employment.

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

NHS AfC: Band 3
Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.
We have three strategic objectives:
People: To cultivate and sustain happy, productive and engaged staff;
Patients: To be good or outstanding at everything we do;
Population: To work seamlessly with partners to improve lives;
We run services from Sandwell, City and Rowley Regis Hospitals, Birmingham & Midland Eye Centre, Birmingham Treatment Centre, the Lyng and Leasowes Intermediate Care Centre. Our GP practices and community teams provide care in schools, healthcare centres and at home.
Our next milestone is opening the Midland Metropolitan University Hospital (MMUH), a once in a career opportunity to shape care transformation within and beyond the hospital walls.
Developing and caring for our People is fundamental. We were one of the first Trusts to provide the Real Living Wage, as well as a Live and Work scheme to support people at risk of homelessness into paid work and training. We offer a range of staff benefits, health & wellbeing support and will help you to bring your ambition to life through our bespoke training and development programmes. As "People" is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleagues.
Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department., Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.
We have three newly emerging strategic objectives:
1. Our People - to cultivate and sustain happy, productive and engaged staff
2. Our Patients - to be good or outstanding in everything we do
3. Our Population - to work seamlessly with our partners to improve live, Please refer to the job description for further details on what this role has to offer.
As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.