Clerical / Appointments Officer

We are looking to recruit a motivated versatile dedicated person with excellent personable and communication skills, to act as Administrator as part of a very small team. Your duties will be making and changing appointments on the radiology system, arranging appointments by phone or sending out appointment letters, answering telephone queries, reception and general office duties and generally enabling the department to run smoothly. You will be the face of the department and vitally important first contact In your supporting statement please answer the following question, failure to do so will result in your application form not being shortlisted.'Which of our values do you relate most to and why?',

• To receive telephone call from patients relating to making appointments: to deal with these calls and take appropriate action in professional, helpful and polite manner.
• To receive written requests for Outpatient appointments via internal tertiary referrals and ICE referrals. To date stamp, input referrals onto the CRIS system and prioritise.
• To make appointments via outbound calls to the patients to fill un-utilised slots.
• To deal with amendments/cancellations, re-scheduling of Outpatient appointments.
• To ensure reception desk is covered at all times and all patients are booked into the department in a professional, helpful and polite manner.
• To ensure that all mail is accurately dispatched for collection on a daily basis Monday to Friday.
  
  Please submit your application as soon as possible, as we reserve the right to close adverts once sufficient applications have been received.
We recognise that AI tools can be helpful when drafting job applications; however, we ask candidates to keep their use to a minimum. Your responses should reflect your own experiences, skills and knowledge. Over-reliance on AI-generated content may result in responses that are generic or do not accurately represent your abilities. University Hospitals of Northamptonshire (UHN) was formed through the grouping of Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust. As one group, we are on a journey to improve services for our communities by working collaboratively, modernising the way we deliver care and continually striving for excellence. Working together allows us to share expertise, strengthen services and create greater opportunities . There may be a requirement to work across our hospital sites depending on service needs.