Civil Enforcement Officer

Wychavon District Council operates a range of parking services in the Wychavon area, as well as providing services to other local district councils. We currently have a vacancy in the team for a Civil Enforcement Officer,

• Issuing penalty charge notices to vehicles parked in contravention of the Traffic Regulation Orders for On-Street locations in the Wychavon district and in the Off-Street car parks.
• Work is completed mainly on foot and will involve moving between sites.
• Patrolling the local areas to maintain good traffic flow.
• Undertake ticket machine checks and assist people in the community to use our facilities.
• Make a difference to the way people can use and access parking spaces.
• Work flexibly on a rota basis, covering a variety of shifts including weekend and bank holiday working., The two councils have a shared Chief Executive and a joint senior management team. Whilst they retain their own political structures and distinct identities, the joint management structure allows us to maximise the opportunity to deliver a wide range of good value services to our customers and communities, and operate and develop shared services, collaborative working and partnership arrangements with each other, with other councils and with key stakeholders
  
  Have a good standard of education with qualifications in English and Mathematics.
• Be highly motivated with good interpersonal skills and be able to handle sensitive (and sometimes confrontational) situations confidently and calmly in a professional manner.
• Have good communication skills and an ability to work on your own initiative.
• Be able to travel and patrol around the district and outlying villages is essential, and you will need to have access to and use of a vehicle to carry out these patrols (business use insurance for your vehicle will be required).
• Be working outside alone in all weathers and walking for long periods, (seven or more hours per day).
• Need to be able to work on a rota basis and cover a variety of shifts including weekends.
• Be able to undertake other duties as required and provide support to other local areas when needed.
• Have experience in a similar role or in customer service, retail and hospitality., We value skills and an ability to do a great job over identifying personal information and that's why our recruitment process is confidential, and managers review, and shortlist applications based on the evidence you provide. What you can offer us and how you will uphold our values and behaviours is what we look for during our recruitment process. It is important to us that we work together to deliver the Malvern Hills Plan and We Are Wychavon plan so when applying for a role with us, please help us to understand how the skills and experience you can bring will help us achieve our goals.
  
  Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:
• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme., Malvern Hills and Wychavon District Councils are rewarding places to work, with high levels of resident satisfaction and motivated staff who enjoy working for us. Located in south Worcestershire, both districts boast beautiful natural environments, a rich heritage and plenty to do and see. The districts are ranked the top two best rural places to live in the West Midlands and are amongst the top 30 in the country.
We pride ourselves on being progressive organisations spending time, energy and investment on what we know matters to our residents and communities - things like supporting our town centres and rural communities, creating jobs, keeping the streets clean, reducing our carbon footprint, helping people feel safe and preventing homelessness. We are an employer that values face to face Communication, Collaboration and Connection, therefore all our roles have an office based requirement with some agile working as part of the role. Working with you Our staff are at the heart of what we do, and as a result we are always looking to recruit and develop the very best talent we can find. That's why, as well as providing a satisfying job, we offer a range of attractive benefits, generous holiday entitlements, a pension scheme, plenty of opportunities for personal development, and discounted gym membership.