Careline Operator

We are seeking creative, flexible, and resilient individuals to join our dynamic frontline service as a Careline Operator, working as part of a team delivering a vital 24/7 support function. This role is office based, you will work across a rolling shift pattern (12 hours 40 minutes), including nights, weekends, and bank holidays. You will assist in ensuring the delivery of a responsive, high-quality service that supports vulnerable citizens during emergencies and helps prevent escalation of risk.,

• Provide frontline intervention and prevention in the delivery of a 24/7 Assistive Technology Enabled Care service.
• Monitor and respond to mobile or technology-enabled care equipment for vulnerable or elderly citizens in their own homes.
• Maintain accurate records of all calls received and client data using the computer system, including input, interrogation and retrieval of information.
• Maintain hard-copy and manual records systems used for all functions of the operating centre.
• Work a rolling rota covering 24 hours per day, 365 days per year, averaging 36.5 hours per week.
  
  Experience in a technology-enabled care service or working with older and vulnerable people is beneficial but not essential.
  
  Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.
There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.