Careers Quality and Compliance Manager

As Quality and Compliance Manager, you will play a pivotal role in shaping and executing the strategy that safeguards the reputation and integrity of our English language assessments worldwide. By ensuring our exams consistently deliver on their promises, you help maintain the trust of recognizing organizations and stakeholders-trust that is central to our growth and reputation. You will contribute directly to the secure and quality-assured delivery of millions of exams across a diverse portfolio of English language products, administered in tens of thousands of venues across 130 countries. Your strategic experience will be vital in anticipating and responding to emerging risks, driving continuous improvement, and influencing policy at both operational and organizational levels. In this role, you will:

• Contribute to the development and implementation of test security and compliance strategies, proactively identifying opportunities and threats in a rapidly evolving global landscape.
• Be a subject matter expert for test security, guiding the organization through complex investigations and major incidents, and recommending innovative solutions to uphold fairness and validity.
• Collaborate across teams and with external partners to ensure our security measures and compliance standards are robust, scalable, and aligned with regulatory requirements.
• Draft and drive policy changes that enhance security, operational excellence, and the candidate experience.
• Champion a culture of continuous learning, collaboration, and empowerment-helping colleagues and partners unlock their potential and contribute to our shared mission.
  
  You are a strategic, proactive leader with a passion for upholding the highest standards of quality and integrity in global English language assessment. Your expertise and collaborative spirit enable you to drive continuous improvement and deliver impactful results in a dynamic, international environment.
You will bring:
• Thorough expertise in test security, with up-to-date knowledge of current and emerging challenges, including those related to computer-based testing.
• Proven experience maintaining an ISO9001 quality management system or equivalent, ensuring robust standards and operational excellence.
• Deep understanding of regulatory requirements for exam boards, with the ability to interpret and apply these to evolving business needs.
• Comprehensive knowledge of the Cambridge English customer base and global centre network, enabling you to anticipate risks and opportunities at scale.
• Extensive, practical experience implementing measures to protect test validity and exam security, always seeking innovative solutions.
• Excellent decision-making and problem-solving skills, with a track record of making sound judgments in complex, high-stakes environments
  
  A chance to develop a career within a leader in the educational sector, actively making a difference to our learners around the world.
This is an exciting opportunity for a Quality and Compliance Manager to join a passionate, fast-paced environment providing world class support to our millions of customers and qualifications around the world. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge., Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities. Documents
• Job Description - Quality and Compliance Manager.pdf (262.83 KB)
  
  We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes