Care Monitoring Officer

Are you passionate about delivering outstanding care and ensuring services meet the highest standards? We're looking for a Care Monitoring Officer to help us uphold exceptional levels of quality, compliance, and client satisfaction. As a vital member of our Quality & Compliance team, you'll play a key role in monitoring service delivery, responding to concerns and complaints, supporting our front-line staff, and helping ensure we meet all regulatory and internal standards. What You'll Do

• Monitor and ensure compliance with CQC, Local Authority, ICB and BSI standards.
• Allocate and track compliance tasks including audits, appraisals, supervisions, reviews, and assessments.
• Respond to complaints efficiently, guiding the resolution process from start to finish.
• Support inspections and audits by maintaining clear, well-organized records.
• Conduct quality checks on care plans and provide constructive feedback.
• Prepare clear and concise weekly and monthly reports on compliance performance.
• Collect and analyse feedback from service users through regular monitoring visits.
• Drive continuous improvement by identifying root causes of complaints and highlighting best practices., We offer full access to mandatory training, ongoing development opportunities, and regular 1:1s to support your career growth.
Additional Responsibilities
• Maintain confidentiality at all times.
• Contribute to safeguarding procedures and incident investigations.
• Support health & safety practices and participate in audits and inspections.
• Promote equality, dignity, and respect in everything you do.
  
  Previous experience in a similar compliance, quality, or monitoring role (preferably within domiciliary or home care).
• Strong understanding of CQC regulations and care standards.
• Excellent communication and interpersonal skills.
• A methodical and organised approach with keen attention to detail.
• The ability to work with care teams, senior leaders, and external bodies.
• Strong report writing and data collection skills.
• Passion for delivering high standards and putting service users at the centre of everything you do., If you're an experienced, motivated individual who wants to make a real difference in care quality, we'd love to hear from you.
  
  At Abbot's Care, we're more than just a care provider, we're a community. We believe in empowering our staff, celebrating success, and creating a workplace where your voice matters and your role makes a genuine impact.