Buyer Operations Manager

We are looking for a highly organised and detail-oriented Buyer Operations Manager to support the successful delivery of RX Global Travel events, including IBTM, ILTM, WTM and ATM. This is a varied dual-role position combining buyer recruitment and relationship management with digital platform and event systems coordination. In this role, you will be responsible for identifying, recruiting, managing and hosting buyers, while also overseeing the set-up and configuration of event management systems, web CMS, mobile apps, registration forms and attendee portals across the full event lifecycle. You will work closely with internal stakeholders, buyers and partners to ensure systems run smoothly and every touchpoint delivers a seamless, reliable and engaging experience. This opportunity would suit someone who thrives in a fast-paced environment, is confident working across multiple projects at once, picks up new systems quickly, and enjoys balancing operational delivery with stakeholder and customer engagement. Responsibilities

• Manage and configure SaaS (Hosted Buyer) platforms to support event delivery requirements
• Coordinate platform setup, registration processes and system delivery across event lifecycles
• Act as a central liaison to align stakeholders on requirements, timelines and progress
• Support system integrations, testing (UAT) and continuous platform improvements
• Identify, log and escalate system issues, collaborating with development teams on solutions
• Deliver clear and consistent reporting to support decision-making and performance tracking
• Contribute to buyer recruitment strategies, building strong industry relationships and pipelines
• Manage buyer communications, database activity and event admin to ensure a smooth customer experience
  
  Are you motivated by delivering seamless digital experiences that support world-class events?
Do you enjoy working with data, systems and stakeholders to create positive customer outcomes?,
• Strong communication and stakeholder management skills, with a collaborative approach
• Good organisational skills with the ability to prioritise and manage multiple tasks
• Experience using data, systems or CRM/database platforms (e.g. Excel, Smartsheet or similar)
• Comfortable working with digital platforms, systems or process improvements
• Ability to analyse information and use data to support decision-making
• Customer-focused mindset with a commitment to delivering a positive experience
• Proactive and adaptable approach, with the ability to work effectively under pressure
• Relevant experience in events, recruitment, operations or digital systems (degree or equivalent experience welcomed)
• Desirable to have EventsAir experience
  
  RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit http://www.rxglobal.com
  
  Work in a Way That Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.