Business Support Team Leader

FM Conway is currently recruiting for a Business Support Team Leader to work within our Central Services division. As our Business Support Team Leader, you will lead and manage the day to day activities of the Business Support team and ensure that all relevant systems and procedures are consistently applied, reviewed and improved as appropriate to deliver efficient and compliant support to the business and its employees. This role is a full-time, 11 month fixed-term contract based from our head office in Sevenoaks, Kent.
The duties of the Business Support Team Leader will include:
+ Working collaboratively with key senior stakeholders across various levels to understand the needs of the business regarding administration processes and solving any issues that arise
+ Overseeing the engagement, performance, wellbeing, career development and motivation of the Business Support team
+ Completing regular reviews of administration tasks and responsibilities to facilitate continuous improvement, efficiency, best practice and compliance through recommendations for change
+ Approving and coordinating annual leave for the team, to ensure appropriate cover to fit the Business needs
+ Producing reports when requested for managers, heads of divisions and other service departments with employee or financial data as and when required
+ Completing allocated ETS (electronic timesheet) data entry according to agreed company protocols, best practice, and timelines to include all related processes and reporting
+ Completing Oracle requisitions for all departments relating to workshop, stores, and materials
+ Attending meetings and supporting the implementation of the new time and attendance system

We are looking for an experienced Business Support Team Leader with proven experience in leading and managing a team, as well as engaging with a wide range of internal and external stakeholders in person and/or via email. You will have excellent attention to detail and a strong customer focus. You will also have strong experience working within a business support role. To be successful in this role, you will need strong IT skills and an organised approach.

As our Business Support Team Leader, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, company pension, life assurance, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. Based from our Sevenoaks Head Office you will have free access to our on-site gym and subsidised restaurant. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.
A brief introduction to FM Conway and Central Services Division
FM Conway business of families with over 60 years' experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity, and Excellence. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.
The Central Services division at FM Conway is a key support function that underpins the effective operation of the entire business. It brings together several core areas, including Business Support, Recruitment, Customer Care, Equity and Diversity & Inclusion (EDI) to ensure that both our internal teams and external stakeholders receive a consistent and high-quality service. From delivering professional administrative support and managing end-to-end recruitment processes, to resolving customer queries and driving forward our commitments to inclusion and community impact, Central Services plays a strategic role in promoting operational excellence and supporting the company's values. With a strong focus on collaboration, service delivery, and continuous improvement, the division is integral to FM Conway's ongoing success and reputation.