Business Services Co-ordinator (place based) - Cambridge

Your role will be varied and there is always lots to do. You'll be responsible for managing the Estate's primary email account, responding to visitor enquiries in a timely manner and coordinating and analysing all visitor feedback to continuously improve our visitor's experience. You'll manage all lost property and order and control the Estate Office stationery and uniform requirements. You'll also provide broad administrative support to the General Manager and Property Leadership Team, arranging meetings and taking the record of decisions. Following your induction and with additional training and support, you'll be one of our nominated Duty Managers, allocated on a rota basis, responsible for the overall smooth operation of the Estate. You'll have additional training to enable you to support our Visitor Welcome Team and provide resilience at peak times.

We're looking for a Business Services Co-ordinator to join our busy Visitor Operations Team. We can provide the training, but you'll need to bring a 'can-do' and proactive attitude and work well as part of a team, whilst being able to work independently on your own initiative., We'd love to hear from you if you're:

• experienced in giving business support, along with responsibility for facilities or office supervision
• good at communicating, both in writing and speaking
• able to work as part of a team, but also on your own initiative
• flexible and focused on people
• happy to multi-task and manage your own priorities and workload
  
  The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months, starting in June 2026. The role is full-time and will include weekends (approx. one weekend a month) and bank holidays on a rota basis. What it's like to work here You'll be based in the Estate Office at the Wimpole Estate, one of the busiest properties in the National Trust. Set in 2500 acres, Wimpole is a working estate with an impressive house, gardens, a walled kitchen garden, a rare breed farm and an expansive parkland to enjoy miles of walks. No two days are ever the same as we strive to give our visitors a great experience. You'll be joining a supportive and hardworking team, working alongside staff and volunteers from across the Estate. It's an exciting time, with ambitious future plans for the Estate that are starting to take shape., The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places