Business Generation Manager

Are you an experienced contact centre leader who thrives in a fast-paced, target-driven environment? Do you have a passion for developing high-performing teams, driving operational excellence, and delivering outstanding customer outcomes?, At Car Finance 247, we're looking for a Business Generation Manager to lead and develop our Business Generation team, maximising warm lead transfers into Sales while delivering an exceptional customer journey. This is a fantastic opportunity for a commercially focused people leader with strong dialler and campaign management experience to make a real impact with the UK's leading car finance broker. What You'll Be Doing

• Leading, coaching and developing a high-performing Business Generation team
• Driving team performance through structured coaching, 1:1s and performance management
• Managing dialler strategy, campaign setup and optimisation to maximise lead transfer volumes
• Monitoring intraday performance and making real-time operational decisions
• Working closely with Sales, Marketing, Operations and Data teams to improve lead quality and customer experience
• Identifying opportunities for continuous improvement across campaigns, conversion and operational efficiency
• Supporting the progression and development of team members into future Account Manager roles
  
  Essential:
• Proven experience managing a contact centre or dialler-led operation
• Strong leadership experience with a track record of driving team performance
• Experience managing outbound campaigns, dialler systems and contact strategies
• Excellent stakeholder management and communication skills
• Strong analytical and decision-making abilities
• Ability to perform in a fast-paced, target-driven environment
Desirable:
• Experience within financial services or car finance
• Understanding of regulated environments and compliance requirements
• Exposure to sales pipelines and lead conversion processes
What You'll Bring
• A results-driven and commercially focused mindset
• Strong leadership skills with the ability to motivate and inspire teams
• Confidence working cross-functionally with senior stakeholders
• A proactive approach to continuous improvement
• The ability to make quick, effective decisions under pressure
  
  Enhanced annual leave + your birthday off!
• Mental & physical health support
• Enhanced family leave (maternity, paternity, adoption)
• Workplace Nursery & Electric Vehicle Schemes
• Boosted pension contributions
• Bee Fit 247 wellbeing & fitness programmes
And loads more! At Car Finance 247, our values Passion, Ownership, Resilience and Togetherness don't just guide what we do, they define how we lead. We look for leaders who set the tone with energy and ambition, take full accountability for their teams and results, stay composed and solution-focused under pressure, and build a culture where people feel supported, challenged and united. If you lead from the front, develop others, and drive performance through your team, you'll thrive here.