Box Office Team Leader

We're looking for an experienced and motivated Box Office Team Leader to join the team at Exmouth Pavilion. This is a fantastic opportunity to lead a busy box office at the heart of a vibrant events programme, where no two days are the same. If you're passionate about customer service, confident leading a team, and enjoy working in a fast-paced, live events environment, we'd love to hear from you. What you'll be doing You'll oversee the day-to-day running of the box office, ensuring everything runs smoothly while delivering an excellent customer experience. Your key responsibilities will include:

• Leading and supporting the Box Office Team to deliver high standards of service
• Acting as the first point of escalation for customer and team queries
• Managing ticket sales, bookings, and box office systems
• Monitoring performance and supporting sales to maximise revenue
• Supporting event delivery, working closely with front-of-house teams
• Overseeing financial processes including cash handling and reconciliations
You'll also step in to support the Programming & Events Coordinator when needed, helping manage bookings and ensuring continuity across the events programme.

We're looking for someone who is confident, organised, and great with people. You'll ideally have:
• Experience in a customer-facing role (box office, events, leisure or hospitality)
• Strong leadership or supervisory experience
• Excellent communication and problem-solving skills
• Confidence using ticketing or booking systems
• A proactive, hands-on approach and ability to work under pressure
Experience in a theatre, events or entertainment setting would be a big advantage, but isn't essential. You'll also need (or be willing to gain):
• First Aid at Work
• Fire Marshal qualification
  
  23 days annual leave (rising to 28 with service) + bank holidays
• Free gym, swim and group exercise membership
• Staff Perks Discount Card (including food discounts)
• My Staff Shop savings scheme
• Employee Assistance Programme
• Training and development opportunities
• Pension scheme and health cash plan
• 'Above & Beyond' recognition scheme
Diversity & Inclusion