Bank Patient Services Assistant

To provide a full range of high quality direct patient support services throughout the Trust, ensuring the team's quality standards and service delivery expectations are consistently achieved. Driven by a desire for innovation and transformation the Patient Services Assistant (PSA) role was created within the Estates and Facilities Division to encompass a range of traditional ancillary support services, such as patient portering and domestic cleaning. The Trust believes the new way of working offered by the PSA will support its focus to enhance patient experience; improve patient flow throughout the hospital as well as offer staff the skills, experience and training to deal with the changing demands in a busy acute hospital setting. Each PSA will be allocated to a Zone within the hospital which meets the needs of the service. He/she will foster a close working relationship with the shift supervisor, who will be responsible for delegating, supervising and monitoring the work outputs of a team of PSAs within a Zone.Main duties of the job Planning and Managing Own Workload

• To be responsible for managing the duties required under each shift and to work in a speedy manner to deliver the service without compromising on quality.
· Respond in a timely manner to requests for deep cleans and isolation discharge cleans. Service Improvement
• From time to time to actively participate in any service improvement events facilitated by the Division or the Trust. To remain open minded when supporting change initiatives.
General · Perform all allocated tasks within the allotted time permitted without compromising the quality standards set by the Division. · Contribute to maintaining a safe working environment for self and for the zonal team. · Perform duties in accordance with hospital policies, guidelines and relevant legislation including Infection Control Policies and procedures. · Ensure all cleaning standards are maintained to reduce the risk of hospital acquired infections. · Seek any necessary information to order to perform the full job role in a competent and safe manner. He/she must be aware of the risks and hazards associated with certain aspects of the role. · Report all incidents/ injuries to the appropriate officer in a timely manner and in accordance with set procedures. · Attend all mandatory training as scheduled and all other relevant training required by the job role.,
• Contributes to effective communication, facilitating teamwork and cooperation within zone team, ward/unit and with other departments.
• Use of radio, phone, bleep, computer or other device, as appropriate, following the Trust information governance guidelines.
Moving and Handling
• Move/transport patients safely from one location to another within the hospital. This will involve the pushing and pulling of a wheelchair, bed or trolley using established safe methods.
• Perform all cleaning tasks within the Trust; this will include wards, clinics, sanitary areas, offices and communal spaces.
· Safe movement and decontamination of beds and other furniture.
• Movement of deceased patients in an appropriate and sensitive manner.
• Delivery and collection of patient meal trolleys and medical gas canisters as required.
• Removal of dirty curtains and hang fresh clean curtains, using ladders where necessary.
• Buffing, scrubbing and redressing of floors as well as carpet cleaning using appropriate machinery.
. Team Working · Working as a member of a team to provide effective patient support service to a zoned area. · Contribute to operational functioning of the unit and actively participate in the achievement of the unit's quality plan. · Emergency and contingency action and coordination, including fire evacuation, helicopter support and all escalation activity within the hospital site. · Take reasonable care of him/herself when performing the duties of the role and be mindful of consequences of own action(s) on others and the Trust. · Assist with the orientation and induction of new staff to the Division. Sharing own knowledge and experience of the job role to support new colleagues.


• Level 2 qualification in English and Maths
• Proven ability to understand and comply with detailed procedures, understand signs and instructions and retain the information
• Proven ability to organise and prioritise own workload and follow written instructions
• Proven ability to adapt to new ideas, knowledge and skills whilst remaining flexible
• Able to take instructions.
• Proven ability to keep information confidential.
Desirable criteria
• Previous experience of working with patients/clients
• Previous cleaning, and/or portering experience
• Actively seeks to develop
  
  At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people. We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system. One LSC stands for 'One Lancashire and South Cumbria' and reflects the Lancashire and South Cumbria System ambition to have one team serving Lancashire and South Cumbria in a joined-up way. It is jointly run by the five Trusts as a collaborative partnership. The Trusts that make up One LSC are: Blackpool Teaching Hospitals NHS Foundation Trust · East Lancashire Hospitals NHS Trust · Lancashire and South Cumbria NHS Foundation Trust · Lancashire Teaching Hospitals NHS Foundation Trust · University Hospitals of Morecambe Bay NHS Foundation Trust One LSC brings together the Digital, Data and Technology, Estates and Facilities, Finance, People Services and Procurement and Logistics services from each of the provider Trusts to create one central community of professionals. Under one leadership team, they will provide services for and on behalf of all Trusts. The aim is to bring services more closely together so that we can deliver the best service possible to each of our partner organisations. At the core of One LSC delivery is eliminating duplication, removing unwarranted variation, realisation of the benefits of sharing common systems and processes and ensuring we deliver value for money for our partners, our system and, ultimately, for the communities we serve., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit., The Trust is an equal opportunities employer, is committed to improving the working lives of its colleagues and operates a 'Zero Tolerance' policy on aggression, violence, bullying and harassment. As a recruitment service, our aim is to help protect children and vulnerable adults by providing a first-class service in recruiting people into positions of trust. It is important to us that we employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone - irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that as an employer we are under-representation of BAME employees. Appointments will be made on merit. We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable you to apply for this post.

Conduct duties with regard to values underpinning the Trust's Vision "to be widely recognised for providing safe, personal and effective care":- Values:- · Respecting the individual · Putting patients and customers first · Promoting positive change · Acting with integrity · Serving the community Underpinning the Trust's vision and values are the following key operating principles that influence the way in which the Trust does business:- · Understand the world we live in and deal with it · We are clinically led and management supported · Support departments support the front line · Everything is delivered by and through Divisions · Compliance with standards and targets are a given. They are the things we do to help secure our independence and influence · Quality is our organising principle - driving quality up and cost down is not mutually exclusive · We deliver what we say we need to Post holders are expected to work flexibly within their pay band. They should only be expected to carry our activities for which they are competent. Alternatively they may carry out the additional duties if they are receiving support or training in order to obtain the recognised level of competence. The Trust operates a Smokefree Policy., It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38., Please note: a young person must be in part-time education or training until they're 18. If you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role. Disclosure and Barring Service checks If the role you've applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £26.40, Standard DBS check £26.40, Enhanced DBS check £54.40 and Enhanced DBS check with Barred List(s) £54.40. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here. In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working.