Bank Coordinator Assistant

Practice Plus Group Holdings Limited

Bank Coordinator Assistant


Practice Plus Group Holdings Limited, Gloucester

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 15 May | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: fafb69334651413ca923320101b6a792

Full Job Description

Do you believe that everyone makes a difference?

Do you have the passion and dedication to deliver excellent customer service?

If so, look no further, as this could be the job for you!

As a dedicated Coordinator Assistant who enjoys a busy, ever changing work environment we need you to join our growing team at our Gloucestershire office on a bank basis.

Our telephone triage services and out-of-hours services provide advice, information and treatment for NHS patients who become unwell during the out-of-hours period, when their own GP surgery is closed.

We are looking for people that pride themselves on their organisation, to assist us in our busiest periods across the evenings and weekend.,

  • Assisting the coordinator with the administration process for patients, including calling patients to arrange appointment times at their nearest Primary Care centre.

  • Supporting the Coordinators and Call Centre Supervisor in achieving performance levels.

  • Building and maintaining relationships with the management team, GP's, community services and other healthcare providers and external suppliers.

  • Managing shifts appropriately by analysing and identifying pressure points using call volume and staffing levels.

    We are looking for an individual who has the ability to work under pressure, implementing there excellent communication skills whilst being able to type quickly and accurately, with attention to detail. Having good organizational and IT skills will help you to be successful in this role.

    Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We're proud to be at the forefront of developing new and exciting ways to support the nation's health too, helping patients to maximise their wellbeing and live life to the full.

  • When you're part of the Practice Plus Group team, you don't just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We'll help you be the best you can be., Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

    Our Gloucestershire office is an OOH service between the hours of 6:30 pm - 8am. The majority of shifts available will be at the evenings and weekends. Our bank positions can offer you the flexibility to choose your own hours in line with our busiest periods and around your other commitments.
    Pay Rates

    Weekday - 0800-2359 - £11.48

    Weekday - 0000-0759 - £16.07

    Weekend - 0800-2359 - £12.28

    Weekend - 0000-0759 - £17.23

    We can also offer you
  • Regional/national opportunities

  • Free online and face-to-face training

  • Online discounts

  • Successful applicants will also have the opportunity to be trained up to be Coordinators., We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance - so we always try to be flexible, helping you fit your working life around your home life.