Band 3 Audiology Assistant / Apprentice

An exciting opportunity has arisen for an enthusiastic and motivated individual to join team as an Audiology Assistant/Healthcare Scientist Apprentice. This assistant role combines clinical support, patient care, and administrative responsibilities within a busy Audiology service at the Queen Elizabeth Hospital. You will undertake hearing aid and hearing implant repairs, prepare equipment for clinics, manage stock systems, and respond to patient enquiries. Working both autonomously and as part of a multidisciplinary team, you will help deliver compassionate, inclusive, and person-centred care. Alongside, you will complete the Level 6 Healthcare Science Practitioner Degree Apprenticeship (Audiology). The apprenticeship combines academic study with supervised workplace training, supporting your development towards evolving independent clinical practice., Audiology Assistant Responsibilities:

• Carry out routine hearing aid repairs, including exchanging faulty devices, issuing batteries, and coordinating ear mould repairs with manufacturers.
• Advise patients and carers on the correct use, fitting, care, and maintenance of hearing aids and related equipment.
• Provide troubleshooting support and explain the operation of hearing aids and assistive devices.
• Support Hearing Implant services by preparing and dispatching replacement speech processors, downloading programmes to sound processors, processing fault reports, and coordinating repairs with cochlear implant manufacturers.
• Maintain accurate records and monitor the return of repaired or loaned equipment.
• Provide administrative support, including stock management.
• Prepare sound processors and appointment kits, including battery charging and equipment setup prior to clinics.
• Undertake reception duties as required, including greeting patients, managing enquiries, and responding to repair and spare part requests in person and by telephone.
• Build positive relationships with patients through effective communication, empathy, and strong deaf awareness skills.
Ensure patient records and journal entries are completed accurately and in line with local policies and procedures.
• Undertake additional duties as delegated by senior management
  
  This full-time role is ideal for someone looking to build a career within a healthcare setting, while developing within a supportive environment through completion of a degree apprenticeship. We are looking for someone with excellent communication and interpersonal skills, strong organisational ability, attention to detail, and a genuine commitment to patient care. In return, you will join a leading specialist service with excellent opportunities for learning, development and career progression.
  
  University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.