Band 2 ED Receptionist

As a receptionist within the Emergency Department, you'll play a key part in ensuring the best possible care for all patients attending the department by undertaking a range of administrative and reception responsibilities that support patient care., To work as part of a team providing front-line high quality administrative & clerical service within the Department, delivering an excellent patient-focused service.

To respond to an ever changing, unpredictable and demanding workload within the resources available, prioritising their own workload.

An understanding of confidentiality is essential as well as a commitment to delivering excellent customer service.

To ensure accurate patient information is recorded in a timely manner to support the clinical flow of patients at the 'front door' of the Trust.

We are seeking confident individuals with excellent communication skills and a professional, tactful and diplomatic approach to work within this busy department. This is a demanding but interesting and varied role.

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Post 2 30 hours

2 week rolling rota - working alternate weekends.