B2B Exec International

Science in Sport Group

B2B Exec International


Science in Sport Group, The Wrangling, Blackburn with Darwen

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 20 Jun | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 9ff895023ea549079e19f5b5da8c00ec

Full Job Description

The purpose of the role is to ensure the delivery a World Class Customer Experience Strategy to our B2B customers. You will work with the Customer Experience Manager to deliver exceptional BAU processes and identify and develop best practice. Driving a positive, performance focused culture which achieves and exceeds SLA's and delivers exceptional customer and stakeholder management; ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty.,

  • Manage the day to day group logistics for B2B & B2C

  • Order processing; from order placement to delivery, ensuring the deliveries are processed and delivered on time and to satisfaction

  • Work in partnership with supply chain to ensure order maximisation

  • Effectively communicating with key stake holders on product availability and stock shortages

  • Accountability - what you are responsible for delivering
  • Effective booking and management of OT deliveries across the group

  • Day to Day management of order well and processing of orders.

  • Completion of export paperwork - assisting in customs clearance

  • Effective cost and account management

  • Up to date invoice management - systems processing

    Excellent attention to detail

  • High levels of organisation and time management

  • Experienced stakeholder management

  • Ability to find solutions to complex issues

  • Data driven decision making

  • Understanding of export procedures and documentation

  • Performance - how you will know you are doing a great job
  • OTIF measures - are we hitting delivery windows

  • Carriage Line - are costs in line with budget

  • Reduce Charge backs/Non-Conformances

  • Specific metrics will be set when in role and will be reviewed and built upon regularly. Alongside this, you will be supported with a PDP that will enable you to continue improving your own performance and impact.

    Attributes - experience and mindset that will enable you to do well in this role
  • Good commercial acumen and an understanding of the production to despatch process

  • Previous knowledge of business systems - Korber, SAP and SEKO

  • Experience working with carriers - B2B - B2C

  • Understanding of costs and cost management

  • Experience of office based account management

  • Computer literacy

  • Working knowledge of export documentation (Desirable)

  • Mindset
  • Evidence of a "get it done" attitude when time is tight, and stakes are high.

    Science in Sport Group is a world-leader in performance nutrition.

  • We have two highly regarded brands; SiS which combines world-class knowledge and scientific formulations to provide optimal performance solutions for endurance athletes, supplying over 320 professional teams worldwide. Brand ambassadors include former track cyclist Sir Chris Hoy.

    PhD Nutrition is a premium active-nutrition brand targeting the active lifestyle community; fuelled by science our products help maximise performance, whether this is building strength, getting leaner, or everyday wellness. PhD brand ambassadors include leading strength and endurance athlete Ross Edgley.

    The two brands sell through the Company's phd.com and scienceinsport.com digital platforms, third-party online sites, including Amazon, and extensive retail distribution in the UK and internationally.

    In 2022 the company opened a state of the art 160,000 square foot manufacturing and logistics facility in Blackburn, Lancashire. Providing a significant advantage in product costs and customer response time. And this allows Science in Sport to have the highest standards of quality.

    Science in Sport is Performance Solutions partner to Ineos Grenadiers cycling team, Tottenham Hotspur, New York City and OGC Nice football clubs, in addition to being the Official Nutrition Partner to the Milwaukee Bucks, 2021 National Basketball Association Champions and in 2023, winner of the women's marathon at the 2022 World Athletics Championships, Gotytom Gebreslase.

  • Cycle to work scheme

  • Hybrid working (minimum 3 days in the office)

  • Product discount

  • Employee discount vouchers

  • Birthday day off

  • Pension scheme, employer contribution at 4%