Associate Application Support Analyst

As part of our Application Support team, you'll play a key role in keeping our applications running smoothly and our users supported. You'll:

• Monitor and maintain application performance, ensuring systems are reliable and available
• Investigate, troubleshoot, and resolve incidents quickly and effectively
• Collaborate with engineering, infrastructure, and product teams to deliver fast resolutions
• Support upgrades, patches, and deployments with minimal business disruption
• Create and maintain technical documentation and knowledge base articles
• Identify recurring issues and suggest improvements to systems and processes
• Provide high-quality, customer-focused support to internal and external users, We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
  
  We're keen to hear from people who are curious, collaborative, and eager to learn.
You'll bring:
• Experience (or strong interest) in application support within an IT environment
• Solid troubleshooting and problem-solving skills
• Some knowledge of SQL Server, T-SQL, APIs, or system integrations
• Understanding of networking basics (DNS, VPN, firewalls)
• Familiarity with tools like ServiceNow, Splunk, or New Relic (or similar)
• Strong communication skills-able to explain technical issues clearly
• A proactive mindset with a genuine enthusiasm to develop your skills, Takes ownership and prides themselves on delivering great service
• Enjoys solving problems and digging into root causes
• Builds strong relationships and works well in a team
• Is adaptable, positive, and always looking to learn
  
  Cox Automotive is the world's largest automotive service organisation. We
provide dependable solutions that improve performance and profitability throughout the vehicle lifecycle to manufacturers, fleets, and retailers. Our businesses are organised around our customers' core needs across vehicle solutions, mobility, remarketing, funding, and retail. The Benefits Testimonials Aneliese Platts Senior Designer "The people that work here are what sets Cox Automotive apart. We genuinely work as a team, and I feel the same level of support everywhere in the business. Working here is like a family away from home, but most importantly we have fun whilst doing it!" Ann Fairbanks Executive PA & Business Support "I wouldn't be where I am today without Cox Automotive. The company has real culture of learning, pushing the boundaries and making YOU better. It's all built on strong values that are more than just words, they're acted on every single day." Gemma Hepple National Operations Manager "In my nine years here, Cox Automotive has allowed me to learn, grow and hone my skills. There's a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a 'man's' role."