Assistant Service Manager

The post holder will be responsible for delivering high-quality, efficient patient services within defined clinical areas while supporting the Operational Management Team in service management. They will work collaboratively with clinical, nursing, and divisional teams to achieve performance and quality targets, contribute to Directorate objectives, and lead agreed projects and service improvement initiatives. In addition, they will collect, audit, analyse, and report complex clinical data relating to BMT (Bone Marrow Transplant) and CAR-T (Chimeric Antigen Receptor T-cell Therapy) therapies for internal use and external registries, ensuring compliance with regulatory and accreditation requirements. The role also involves maintaining specialist databases, supporting benchmarking and reporting to NHS England, contributing to research and audits, and providing effective line management, including staff appraisal, training, and development aligned with organisational goals.,

• Provide hands-on operational management ensuring the delivery of services in line with expected service standards.
• Deliver key targets, support service improvements and projects, and maintain high standards of customer service.
• Collect, manage, and maintain accurate, complete, and up to date clinical data for BMT and CAR-T patients, including transplant activity.
• Extract and validate specialist clinical and laboratory data from multiple sources, including patient records, hospital systems, and departmental documentation.
• Ensure patient consent for data sharing is recorded and managed appropriately.
• Submit high quality data to national and international registries (e.g. EBMT, BSBMTCT, CIBMTR) within required timelines (Day 0, Day 100, Day 180, annual follow-up).
• Complete statutory and commissioner reporting requirements, including quarterly submissions to NHS England and annual activity reporting.
• Produce routine and ad hoc reports, dashboards, and analyses to support operational management, clinical teams, and governance.
• Use statistical tools (e.g. SPSS) to support outcomes analysis, audit, and research activities.
• Translate complex data into clear, actionable insights to inform decision-making, service improvement, and capacity planning.
• Support regulatory and accreditation requirements (e.g. JACIE, HTA, MHRA), including preparation for and participation in inspections.
• Pepare all necessary documentation in relation to clinical studies (e.g. gene therapy).
  
  At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.