Assistant Patient Administration Manager

An exciting opportunity has arisen for a new role within paediatrics for an assistant Patient Administration Manager, working 26 hours per week.

This role will be providing support to the Patient Administration Manager and Service Manager, in managing multiple waiting lists across the paediatric directorate, in line with national waiting list targets. The successful applicant will have the opportunity to be involved in service developments within the outpatient function, as part of the Trust outpatient productivity plans and will have strong links with our elective access teams with regards to dashboard validation and clinic capacity.

There would be some elements of supporting the team and team leadership, but not day to day line management of staff., Supporting on any projects relevant to planned care e.g. reduction in DNA's.

Reviewing and actioning daily reports e.g. clinic outcomes, patient cancellation report etc.

Support with dashboard validation and tracking of patients to ensure good clinical outcomes, and to escalate any blocks as appropriate.

To deputise for and support the Patient Administration Manager in relation to patient tracking

Supporting the management and standardisation of administrative processes associated with patient pathways in line with national policy guidance and organisational standard operating procedures, such as adherence to SWBH access policy

Supporting the wider team with any potential backlogs e.g typing turnaround times and assisting with typing

To monitor and coordinate team annual leave requests to ensure appropriate cover

The successful applicant should have excellent communication and team management skills, with an understanding of hospital waiting lists and IT systems and the ability to prioritise, plan and manage workloads independently.

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated careorganisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises.As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding.The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three newly emerging strategic objectives:
1. Our People - to cultivate and sustain happy, productive and engaged staff
2. Our Patients - to be good or outstanding in everything we do
3. Our Population - to work seamlessly with our partners to improve live