Assistant Manager

This is a rare and exciting opportunity to take on a leadership role at a state-of-the-art community facility designed to deliver outstanding sport, health, and wellbeing opportunities to local residents. As Assistant Manager, you'll be a key member of the leadership team, reporting directly to the General Manager. You'll play a vital role in the smooth day-to-day running of a modern hub, covering everything from customer service and sales to staff leadership, safety, and site presentation. When the General Manager is off site, you'll step up and take full responsibility for operations - ensuring everything runs safely, efficiently, and to a high standard. Key Responsibilities Customer Experience & Community Be a friendly, professional, and inclusive face of the hub Handle enquiries, feedback, and complaints with confidence and care Represent Leisure United as a positive ambassador in the local community Leadership & Operations Support and lead teams across reception, catering, football, leisure, and cleaning Deputise for the General Manager when required Manage staff delivering football programmes Act as key holder and ensure site security and safety Sales, Systems & Stock Manage online booking systems to maximise pitch usage Support sales and local marketing activity to drive revenue Monitor stock levels and liaise with suppliers Work within budgets and help control operational costs Health, Safety & Compliance Take responsibility for health & safety on shift, including emergency procedures Act as first aider when required Conduct regular site checks to ensure cleanliness, safety, and presentation standards Ensure compliance with all operational procedures, safeguarding, and reporting standards Support maintenance schedules and contractor coordination Training & Team Development Deliver inductions and ongoing training for new and existing staff Support team development and encourage a positive learning culture Teamwork & Communication Work collaboratively across all departments Communicate clearly with customers, staff, and partners Support marketing, events, and social media activity Flexibility & Professionalism Maintain high professional standards at all times Be flexible to meet business needs, including evenings, weekends, and match days Take on additional responsibilities as required

Experience & Skills

• Experience leading or supervising teams in sport, leisure, hospitality, or customer-facing environments
• A hands-on leadership style - happy to be active on the floor and involved in daily operations Strong customer service skills with the ability to handle queries and complaints professionally
• Organised and proactive, with the ability to manage multiple priorities
• Confident using booking systems, tills, and operational software
• Comfortable acting as the responsible person on shift, Passion for delivering excellent customer experiences Positive, approachable, and professional attitude
• Strong communicator and team player
• Calm and confident under pressure
• Enthusiasm for sport, leisure, and community engagement
• Reliable, flexible, and willing to work varied hours
Desirable (But Not Essential)
• Experience in a football hub or leisure centre environment
• First Aid, Health & Safety, or Food Hygiene qualifications
• Experience in events, promotions, or local marketing
• Basic understanding of compliance areas such as COSHH or incident reporting
• Experience working with budgets or targets Confidence using Microsoft Office or similar systems
  
  At Leisure United, we're more than just a workplace - we're a community. We're passionate about helping people get active, have fun, and feel part of something bigger. We value equality, diversity, and inclusion and expect our team to live our mission every day.
  
  Discounted or free food
• Performance related pay
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free On-site parking
• Store discount