As the ICST HelpPoint Delivery Manager, you will lead the HelpPoint function and serve as the primary customer liaison. You will oversee the delivery of IT hardware, software, troubleshooting, technical support, and conference room management for all Army Headquarters personnel. This role requires a proactive, solution-oriented approach and the ability to adapt to changing priorities at short notice., Lead and manage a team of five Information Support Officers providing front-line IT support to Army Headquarters personnel.
Ensure the effective delivery of all ICST IT Service Desk outputs, maintaining a high standard of customer service.
Respond to escalated issues and customer concerns, supporting problem resolution, crisis management, and business continuity.
Conduct IT asset assurance activities and ensure compliance with current information management policies.
Drive continuous improvement initiatives, standardising processes to enhance team efficiency and service delivery.
Collaborate closely with stakeholders to understand evolving requirements and deliver tailored IT solutions.
Play a central role in organising and implementing major IT projects, such as system upgrades and new technology rollouts (e.g., Windows 11 deployment).
Engage with a broad range of stakeholders, including senior leadership, contractors, and Civil Service colleagues, in a fast-paced and professional environment.
Contribute to the development of standard operating procedures and promote a culture of innovation and excellence.
Click the following link to find out what a delivery manager in government does. Delivery manager - Government Digital and Data Profession Capability Framework