Apprentice Aftersales Advisor Stoneacre Motor Group

Stoneacre Motor Group

Apprentice Aftersales Advisor Stoneacre Motor Group


Stoneacre Motor Group, Preston-on-Tees, Stockton-on-Tees

  • Full time
  • U
  • Onsite working
  • Apprenticeship programme

Posted 1 week ago, 15 May | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 21c565b64f6946c7be9f836f1f41c05d

Full Job Description

  • Advise customers about necessary Service / Parts for routine maintenance / repairs

  • Answer telephone queries and respond to customers' needs

  • Collect data from customers to facilitate and qualify the customer service or repair requirements

  • Prepare repair order documents including pricing up parts required

  • Deal with queries and complaints in a professional manner

  • Demonstrate consistent good customer service

    Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, GCSE or equivalent English Mathematics (Grade Grade 4 (A-C)) Desired

    Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We've already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.


  • Wages explained
    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
    Minimum Wage Rates
  • Working week

  • Monday to Friday, this may include Saturdays. Hours dependent on individual dealership. A typical day is usually 8.30am - 5.30pm.,
  • This is an incredible opportunity for anyone wanting a career in the motor industry. At the end of the apprenticeship, you will achieve a qualification in Customer Service at level 2

  • Functional Skills in maths and English, if required

  • This could lead to future opportunities for senior roles and further development within the group. Across the 12 months, you will have lots of training which will support you to gain the right skills and knowledge to succeed

  • What to expect at the end of your apprenticeship

  • This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create CAREERS FOR LIFE

  • Learners, employees and staff are our most important assets. The success of our company depends on the development of a strong, effective team

  • Stoneacre has its own accredited Automotive Academy with our specialised training programmes. We aim to inspire all individuals to achieve their ultimate goals through the Stoneacre CAREERS FOR LIFE programme, You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training

  • qualifications, like an NVQ in a relevant field

  • industry or sector experience

  • Apprenticeship standard

    Customer service practitioner

    Level 2 (GCSE)