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Administrator: Appeals and PHB Team

Black Country Integrated Care Board, Wolverhampton

Administrator: Appeals and PHB Team

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Black Country Integrated Care Board, Wolverhampton

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 10 Jan | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 82cde9a105974bfb9bfd9a5306c9568a

Full Job Description

  • To support the PHB and Appeals teams through delivery of efficient and effective administrative and data management processes and procedures
  • Support the PHB and Appeals Clinical Leads to ensure the workstreams are effectively delivered to agreed deadlines
  • Process appeal requests in a timely and accurate manner, ensuring compliance with all regulatory requirements.
  • Serve as a point of contact for patients, patient representatives, healthcare providers, legal and clinical professionals. ensuring all public and patient contact is of the highest professional standard.
  • Maintain detailed and accurate records using multiple information systems.
  • Undertake quality audits, ensuring the correct documentation has been completed and has been correctly completed for each PHB
  • Coordinate meeting planning, including scheduling panels, setting agendas, and taking and circulating detailed minutes.
  • Monitor and follow up with relevant others on any items for action arising from meetings.
  • Maintain confidentiality regarding all conversations and documentation.
  • Generate accurate data to enable local, regional, and national reporting to be undertaken.

    We are seeking an administrator with excellent organisational and interpersonal qualities to join the All-Age Continuing Care team. The role will be key to providing essential and effective administrative support to our Appeals and PHB teams. You'll have the opportunity to work with a wide range of people including healthcare providers and clinical professionals.
    • The ideal candidate will be enthusiastic, detail-oriented and able to work independently. Managing multiple tasks simultaneously will be one of your strengths. The successful candidate will ensure all communications are handled with the utmost professionalism and care and driven to make a positive impact in the lives of patients navigating the complexities of the healthcare system. If you're eager to showcase your administrative and communication skills, we encourage you to apply and become a vital part of our supportive and collaborative team, delivering outstanding services. Key Skills and Qualities:
  • Ability to manage multiple tasks and meet deadlines efficiently.
  • Excellent written and verbal communication skills.
  • Accurate data entry and meticulous record-keeping.
  • Proactive approach with the ability to work independently and as part of a team.
  • Understanding and supportive approach to patient and public interactions.
  • Ability to use information systems and generate reports.
  • Commitment to maintaining confidentiality and handling sensitive information discreetly.

    The Black Country Integrated Care Board (ICB) is a statutory NHS organisation responsible for developing a plan for meeting the health needs of 1.26 million people in the Black Country. We manage the NHS budget for Dudley, Sandwell, Walsall and Wolverhampton and are responsible for planning and buying Primary Medical Services (GPs), dental, optometry and pharmacy services.
    • We are part of the Black Country Integrated Care System (ICS), known as Healthier Futures, which is a partnership of organisations working together to bring health and social care services closer together for the good of our communities. We support the ICS vision for a healthier place with healthier people and healthier futures. The ICB has five core values that underpin the way we work and help to guide our actions and the decisions we make for local people and communities. These are compassion, inclusivity, integrity, fairness and trust. We are an equal opportunities employer who actively supports and encourages increasing the diversity of our employees, and welcome applications from people with transferable skills gained through experience across the full range of health and social care settings. We are also a bronze award holder under the Defence Employer Recognition Scheme (ERS). The ERS recognises commitment and support from UK employers for defence personnel.

About this company

Black Country Integrated Care Board

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