Administrative Assistant

An exciting opportunity has arisen for enthusiastic, organised and motivated individual to join the Medicine Clinical Board and be part of our Outpatient Administration Team. The roles involve working closely with medical and nursing staff. Post holders will be required to provide an efficient administrative service front of house in our Outpatient Areas and work closely with our administration teams. The ability to work independently and follow the policies and procedures for your department is essential. The successful candidate will be able to demonstrate excellent communication skills, flexibility, reliability, must have an organised approach to work and attention to detail are all essential to help support patient flow through the service. Though the job can be challenging at times it is also rewarding.

• Interview Date: 15 June 2026
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy, The role has lots of variety and ad-hoc demands and the post holders must possess excellent time management and planning skills. The position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills. Previous administration/secretarial experience in an NHS environment is preferred but not essential as full training will be given.
• To support the provision of an efficient admin and clerical service within the operational services department
• To register/book patient appointments quickly, and efficiently using departmental IT systems i.e.SystmOne, eRecord
• To ensure patient documents are prepared, updated and available in a timely manner
• Provide information to patients, relatives and staff
• Deal with telephone enquiries promptly
• To ensure that data input is amended as necessary
• To be flexible, to meet the needs of the service.
  
  As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.