Administration Team Leader - Urology

This is an exciting opportunity for a conscientious, enthusiastic, highly motivated, and organised individual to join the Urology department. Urology is a busy an innovative speciality, which treats problems of the urinary system and the genitourinary tract. The Urology department is recruiting a 30-hour Admin Team Leader to join an expanding team, working alongside both medical and nursing teams. Under the supervision of the Administration Lead, the role involves supporting medical and nursing staff to ensure the smooth running of outpatient services. The post holder may be asked to support with greeting and assisting patients, relatives, and visitors, and respond to enquiries from the public and healthcare professionals. This includes managing telephone and face-to-face communication with patients, GPs, social services, and other staff., The post holder will provide administrative support to the Norfolk Physiology and General Surgical Outpatient reception teams, as well as the Urology secretarial teams. Key responsibilities include coordinating outpatient appointments and outcomes, supporting the validation of patient pathways, and delivering comprehensive secretarial support. This will involve accurately transcribing correspondence from audio or digital dictation, using appropriate medical terminology. In addition, the post holder will assist Booking Coordinators in managing outpatient waiting lists. This includes advising on patient prioritisation based on clinical need and appointment availability and seeking guidance from colleagues when required. You will contribute to the ongoing development and improvement of departmental services. Responsibilities include reviewing and investigating waiting list reports, ensuring patient records on the Patient Administration System (PAS) are accurate and up to date, and providing feedback to the Administration Manager and relevant teams to support effective pathway validation. You will be expected to promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required.

The successful candidate will demonstrate a structured and methodical approach to their work, with excellent organisational skills and a flexible attitude aligned with the Trust's PRIDE values. Strong communication skills are essential, as the role requires the ability to work both collaboratively within a team and independently.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics