Admin Officer (Ref: 87013)

HM Courts and Tribunals Service

Admin Officer (Ref: 87013)


HM Courts and Tribunals Service, Newport, Isle of Wight

  • Full time
  • Temporary
  • Onsite working

Posted 2 days ago, 15 May | Get your application in today.

Closing date: Closing date not specified

job Ref: db0f8ff4fd114547b82aee5af2fbcbe7

Full Job Description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:
Successful candidate will be required to fulfil Court Usher duties on occasion within Courtrooms.
Proud to serve. Proud to keep justice going.
As an Admin Officer/Usher you will play a pivotal role in court proceedings, providing a vital link between court users and the judiciary. You will provide excellent administrative support and customer service.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
You will balance usher and administrate duties, allowing you to work where needed.
As part of the Usher role, there will be regular contact with the judiciary. You will meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs efficiently.
You will be working as part of the administrative team, contributing to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.
You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:
+ Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations
+ Preparing papers and files for court, tribunals, hearings and meetings
+ Creating and updating records on our in-house computer system and data input
+ Resulting courts accurately, interpreting accurately the information required on a court file.
+ Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
+ Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc, We'll assess you against these behaviours during the selection process:
+ Communicating and Influencing
+ Managing a Quality Service
+ Delivering at Pace, This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Feedback will only be provided if you attend an interview or assessment.

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

+ Friendly and approachable manner with excellent customer service skills.
+ Ability to multitask whilst working in a fast-paced environment.
+ Good written and verbal communication skills.
+ IT proficient with the ability to learn and adapt to different technologies and software packages.
+ Excellent Organisational and time-keeping skills

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy., Alongside your salary of £22,940, HM Courts and Tribunals Service contributes £6,102 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Access to learning and development
+ A working environment that supports a range of flexible working options to enhance your work life balance
+ A working culture which encourages inclusion and diversity
+ A Civil Service pension with an average employer contribution of 27%
+ Annual Leave
+ Public Holidays
+ Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.