Account Manager

We're looking for an experienced Cleaning Account Manager to join our thriving Chequers division, overseeing a portfolio of sites for a education based client across Cambridge. With several exciting new contract wins, there's never been a better time to join our growing team. In this dynamic, people-focused role, you'll lead and inspire a team of cleaning operatives, ensuring outstanding service delivery and operational excellence across your sites. No two days will be the same-your leadership, organisation, and relationship-building skills will drive performance, client satisfaction, and continuous improvement. As a Cleaning Account Manager, you will be:

• Build and maintain strong client relationships, ensuring high levels of satisfaction and service delivery.
• Lead, recruit, and develop local cleaning teams to achieve operational excellence.
• Oversee quality standards and carry out regular audits, reports, and project activities to support the Operations Manager.
• Conduct regular contract and specification review meetings with customers.
• Ensure all Health & Safety procedures and legislation are fully adhered to.
• Identify opportunities for continuous improvement, cost savings, and account growth.
  
  Proven leadership and motivational skills, with the ability to plan ahead, prioritise, and perform under pressure.
• Experience in financial forecasting, budgeting, and performance analysis.
• Sound knowledge of Health & Safety systems within the cleaning or facilities management industry.
• Previous experience managing commercial cleaning contracts, ideally within the education sector.
• A flexible, proactive approach to meeting diverse client needs.
• A full UK driving licence with the ability to travel between sites as required.
  
  We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:
• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round
Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.