111 Contact Centre Operational Lead

Are you a proactive, strategic leader ready to drive excellence at the heart of urgent healthcare? As the Contact Centre Operational Lead for Practice Plus Group's 111 call centre in Stockton, you will play a pivotal role in delivering safe, responsive, and compassionate care to thousands of patients every day. You'll lead, inspire, and develop a high-performing team of clinical and non-clinical staff, ensuring operational excellence, regulatory compliance, and outstanding patient experiences.

If you're passionate about making a real difference in urgent care, thrive in fast-paced environments, and have a proven track record of contact centre leadership, this is your opportunity to shape the future of NHS 111 delivery.

Enjoy a full-time role with a balanced 37.5-hour workweek - including weekends and bank holidays - offering you the chance to make a real impact when it matters most. In return for your leadership and dedication, you'll receive a competitive annual salary of £46,620, alongside the opportunity to grow your career in a vital healthcare setting.