IT Support Technician, East, Norfolk, Norwich – Jobs24.co.uk
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IT Support Technician

The Sainsbury Laboratory

Norwich, Norfolk

Published
17-03-2017
Job ad details
Published
17-03-2017
Expires
27-03-2017
Job ID
329649673
Job type
Full-time
Permanent
Salary level
£21,220 - £24,565  per year
Job sector
Mechanical/Engineering, Science & Pharma, IT, Telecoms, Environment

IT Support Technician

The Sainsbury Laboratory (TSL) is seeking to recruit an IT Support Technician to provide local, day to day support for desktop computing requirements within the laboratory. Our end users work in both Windows and macOS environments and use a range of standard office and scientific software.

Supporting a diverse population of scientific and support staff, the post holder will report to the Laboratory Manager.

The main responsibilities of the post holder will include:

     Provision of local Helpdesk support for TSL

    Trouble-shooting hardware and software problems, including on mobile devices

    Supporting staff with use of Microsoft Windows, macOS and associated software applications (e.g. Microsoft   Office, web browsers, EndNote)

    Advising on the purchase of hardware & software

    Installing software

    Assisting the Laboratory Manager in maintaining PCs and software attached to scientific equipment

    Upkeep of the TSL Intranet, development of new intranet pages and management of intranet pages

    Documenting tasks and processes

    Provision of IT support and solutions for projects

    Ensuring new users have access to their PC and the network promptly

    Interfacing regularly with the NBIP Computing helpdesk (Norwich BioScience Institutes Partnership provide network infrastructure and support for the institutes on the Norwich Research Park)

    Supporting leavers of TSL with any computing requirements.

Required skills and knowledge

    Microsoft Certification

    In-depth knowledge of Windows Active Directory, domain management and Network Technologies (LAN/WLAN/WAN)

    In-depth knowledge of Windows and macOS

    Experience with CMS

    Ability to perform hardware maintenance tasks

    Service-oriented

    Good communication skills (written and oral)

    Excellent interpersonal skills and ability to work well within a team

    Able to work in a methodical and documented manner, to multi-task and prioritise work around deadlines.

    A strong ability to work calmly under pressure.

    Outstanding problem solving skills

Candidates should be highly motivated individuals with a computing-oriented degree or HND. Salary will be within the UEA Technical staff Grade 5 scale at between £21,220 and £24,565 p.a; the appointment level will reflect qualifications, skills, knowledge and achievements.

Applicants should provide a CV, including the names and contact details of two referees, and a covering letter addressing the selection criteria.

Applications may be submitted online from the TSL website by clicking on the apply via website button.
Alternatively applications may be submitted, quoting the reference number below, by e-mail, again by clicking on the apply via email buttonor by post to Kim Wood, HR Manager, The Sainsbury Laboratory, Norwich Research Park, Norwich NR4 7UH, UK.

Closing Date: Monday 27th March 2017.

Please quote reference number SF02/2017 if applying by email or post.

The Sainsbury Laboratory is a charitable company of ~100 research scientists and support staff and a world leader in plant science. We are based on the Norwich Research Park, funded by the Gatsby Charitable Foundation, and closely linked to University of East Anglia and the John Innes Centre.

For more information visit
www.tsl.ac.uk

 

 

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Job ad details
Published
17-03-2017
Expires
27-03-2017
Job ID
329649673
Jobtype
Full-time
Permanent
Salary level
£21,220 - £24,565  per year
Job sector
Mechanical/Engineering, Science & Pharma, IT, Telecoms, Environment
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