Customer Service Advisor
Archant Finance, Norwich
Closing date: 12th February 2016
Archant is a privately owned media company that employs around 1,600 staff. It is the fifth largest regional newspaper publisher in the UK with titles in East Anglia, London, Kent and the South West, publishing 1.6 million copies a week in print and reaching six million readers [a month] online. Its portfolio of more than 50 news brands includes many magazines and numerous digital products.
We have an opportunity for a full-time Accounts Customer Service Advisor, working within our busy Customer Service team. Based in our Norwich City centre office, this high-profile team are the first point of contact for all account and invoicing queries across all of Archant’s publications and products. Predominantly taking phone calls and managing emails, the team resolve and respond to a huge range of queries, escalations, and feedback.
Key tasks include: • Answering, escalating and resolving up to 400 calls and 200 emails each day • Raising queries and managing the subsequent responses to resolution point • Reviewing and managing up to 50 credit account applications each day • Providing historical statements, copy invoices and account investigations
You will be a confident and self-motivated individual with excellent communication skills, who understands the importance of following process. You will have an office-based customer service or call centre background and be used to processing high volumes of work.
You have a solid understanding of databases, web-based systems and Microsoft Office products as well as being adept at learning new skills and systems.
You will be focused on exceeding our customers’ expectations, and consistently prioritising quality over quantity, whilst also working to strict deadlines.
We offer a competitive salary plus bonus, 5 weeks annual leave and a contributory pension scheme. Other excellent benefits include Archant Gold (charity matched funding), tax-free Cycle to Work Scheme, Childcare Vouchers, holiday discounts, access to a discount shopping website offering online and in-store discounts, reloadable cards & cash-back, Best Doctors and Doctors Online (medical advice), Employee Care Counselling and Advisory Service, Canada Life Bereavement and Probate Service, Westfield Health Scheme, retirement gift, long service award and Give as You Earn tax-free donations to charity.
If you’re interested in joining our team, please click the 'apply by website' button.
The closing date for receiving applications is Friday 12th February 2016.