Assistant Operations Manager
The UK Holiday Group was founded in 1983 and is one of Britain's leading privately owned holiday and hospitality companies. Our hotel group consists of ten properties, located in some of the best holiday locations in England and Wales, catering primarily in the coach holiday and group markets. We have key targets to drive the success of the properties and this role will play a key role in delivering this aim.
You will report to the Hotel Group Operations Manager and your Key Objectives will be to significantly contribute to the objectives of the Group by assisting in ensuring the financial targets are met, assist the Management Team in ensuring customer satisfaction and ensure adherence to all licencing conditions, health and safety regulations and any other legislation applicable to the operation.
The Key Responsibilities for the role are as follows:
Regular hotel audits
Collate weekly returns from hotels to obtain statistics for head office meetings
Compile and monitor key performance indicators
Assist with investigating and writing responses to guest complaints
Maintain Trip Advisor and OTA feedback responses
Assist with supplier benchmark and tendering
Lead and liaise with hotels annual compliance certifications
Liaise with hotels to obtain quotes for remedial works
Monitor AA and Best Western standards
Assist with emergency operational issues - as required, such as water leaks, floods
Assist with any other project such as reservation system, menu design, capital projects
It is essential that you have experience within a hospitality environment, have intermediate IT skills, a proven track record in financial performance, excellent written and verbal communication skills and the ability to respond positively to a pressured environment and adopt a positive attitude to problem solving
We would also really like you to have experience of training and development, a basic food hygiene qualification and experience in Sales and Marketing.
Youll need the ability to work flexible hours and away from home as and when required.
An attractive salary awaits the right candidate and if you think you fit the bill, please contact Gemma Wilson by clicking the 'apply via email' button in confidence, with your up-to-date resume and a covering letter with details of your current salary.