If you can’t find the answer to your question here, e-mail us at helpdesk@jobs24.co.uk and we’ll get back to you as quickly as possible within office hours.
Registration questions
Why register with jobs24.co.uk?
- jobs24.co.uk has hundreds of local jobs in your area which are updated daily and by registering with jobs24 you can set up e-mail alerts of new jobs that match your search criteria and we will send them straight to your in-box!
- Registering also allows you to save your job searches so that next time you log in you can quickly and easily perform the same search
- Registered users can also shortlist jobs of interest and even send them straight to a friend!
- All of these features are accessed using the "myjobs24" section
How do I register to use jobs24.co.uk?
The easiest way is to click on the 'Register' tab, which appears just under the jobs24 logo on every page. Follow the simple instructions and you will be registered within minutes.
How long does it take?
Registering your details takes less than five minutes and once it's done you'll be able to apply for jobs quickly and easily.
I have registered but cannot log in, what can I do?
Always use the full email address that you specified when you created the account, and the correct password.
Please remember passwords are case sensitive and make sure you have 'cookies' enabled on your browser, otherwise you won't be able to use the site. Browsers vary, but there should be an area for Internet settings and in there you need to look at the security or privacy policy settings.
If you have forgotten your password, click on the 'MY JOBS24' tab and then 'the forgotten password' link and we will email it to you.
Searching questions
Why don't you recognise the location I type in?
The most common reason for this is misspellings. Double check your location to make sure you spelt the place name or entered the postcode correctly.
Application questions
Can I send my application to you?
jobs24.co.uk is not an employment agency in the traditional sense, so we do not accept CVs or job applications by post or email. The web site is set up for you to carry out searches, and allow recruiters to match you to their positions (via CVMatch). When you complete an application online, you are contacting the recruiter directly, in a format that they can accept and process easily.
What happens after applying?
You will receive an email from jobs24.co.uk confirming that your application has been sent. If you don't receive a confirmation email after applying you should check your e-mail address details are entered correctly on your registration page. If you are still unsure please check your spam filters on your email provider as they may be set to screen out unknown email addresses.
Why haven't I had a response to my application?
When you apply for a job advertised on jobs24.co.uk, you are effectively emailing the advertiser. jobs24.co.uk does encourage our advertisers to respond to all applications, but unfortunately this does not always happen. It can be a good idea to follow up your application with an email or phone call.
As jobs24.co.uk is not an employment agency, we do not take part in the selection process. For feedback on how your application is progressing you need to contact the advertiser direct.
Can foreign nationals apply for jobs in the UK via jobs24.co.uk?
Yes, foreign nationals can apply for jobs advertised on jobs24.co.uk. You must, however, be legally eligible to work in the country a specific job is based in.
How will registering on CV Match help me?
When you register and upload your CV, you are storing relevant information about you, in a format that a recruiter can search on using the tools we provide them. Registering and uploading your CV is not compulsory, but it is recommended. Recruiters can search our database to find jobseekers (you) that best match the positions they have. This way, you stand a chance of being offered a job that suits your skills, without having to look for it.
I just want to apply online, do I have to register?
You do not have to register before applying.
How do recruiters use my CV?
Your CV is stored in our candidate database, and its use is controlled by you. Recruiters specify the type of candidate they are looking for, and then search the database for matches. You will only be included in the search if you have made your CV available to be searched. When recruiters find a match, they can contact the candidate. Your CV will remain completely anonymous until you choose to release your personal details at the employer's request.
How do I upload my CV?
You can upload your CV by clicking on 'Upload CV' tab at the top of the page under the 'jobs24' logo. If you are a new user, follow the prompts to create a new account. If you are an existing user, log in. From the 'Upload CV' page you should then follow the simple to use instructions.
Your CV must be a MS Word (*.doc), MS Word 2007 (*.docx), Rich Text Format (*.rtf) or Acrobat (*.pdf) file and should be no larger than 200k. However, in order for your CV to be viewed by most recruiters, we do not recommend MS Word 2007 (*.docx) files. Please make sure your document is not password protected. When you originally create your document, click 'file', then 'save as', and select one of the above file types.
Problems uploading a CV for a job application
If you have problems uploading a CV when you want to apply for a job, you can paste the text into the cover letter field alongside any message to the recruiter.
How can I stop my current employer from seeing my details?
Your CV will always remain confidential (your contact details and names of companies you have worked for) unless you apply for a position or agree to release your personal details to a recruiter. When you enter your CV you will also be asked if you want to make your personal details "visible" to companies searching the CV database. If you choose not to, your CV can still be searched, but recruiters will need to contact you (you will be anonymous via email) to ask you to release your personal info.
jobs24.co.uk has three levels of privacy for the Jobseeker. Using the visibility options, you can choose to:
1. Make all your information searchable. This includes your name, contact details and CV.
2. Make only your experience profile, and non-personal information searchable, this does not include your name, contact details or your CV. Recruiters are only able to contact you through us. You only have to reveal your identity when you reply to the recruiter.
3. Make all of your information private. Your details become hidden and are no longer visible to recruiters. You are still able to view it via your 'My jobs24' account and can choose to make it viewable again at a later date
How do I delete my details and CV from jobs24.co.uk?
To remove all your details from the site and close your account, log in to 'My jobs24'. Click on the 'Delete my account' link on the right of the page. You will be asked to confirm whether you wish to close your account or not. If you continue all your account information will be deleted and you will be taken to the jobs24.co.uk home page.
Email questions
How do I stop receiving emails from jobs24.co.uk?
To unsubscribe from your previously saved searches, log into MY JOBS24, click on the link 'my saved searches and email alerts' and follow the instructions.
I have changed my email address, and am now no longer receiving jobs by email, what do I need to do now?
Go to 'MY JOBS24' click on 'change my e-mail address' and update accordingly.
Technical questions
Cookies/Privacy
Like most modern sites, we use cookies - small text files saved on your computer - to recognise you as you move through or come back to the site. Without them, certain parts of the site won't work properly. If the site fails to recognise you, check that your web browser allows at least "first party cookies". If you're not sure how to do this, search for cookies in your browser's help pages. If you have other security software installed, such as Norton, McAfee or Zone Alarm, it may override how your browser handles cookies. Contact your provider's support service if you need help with this.
